• Manage day-to-day administrative tasks such as scheduling meetings, organizing files, and preparing reports for management. • Oversee internal project management tools to ensure tasks and deliverables are on track. • Assist in onboarding new clients, ensuring that contracts and statements of work (SOWs) are processed promptly. • Prepare and organize documents, decks, and presentations for internal and client-facing meetings. • Coordinate multiple projects across different business streams, ensuring alignment with timelines, budgets, and KPIs. • Manage project timelines, workflows, and resources to deliver campaigns on time. • Communicate project progress and updates to internal teams and external clients regularly. • Identify potential risks and proactively work with teams to mitigate them. • Serve as a key point of contact for clients to provide status updates and assist with day-to-day inquiries. • Collaborate closely with client partners to understand their needs and ensure the timely delivery of services. • Ensure client satisfaction by responding to questions, concerns, and requests in a timely and professional manner. • Gather client feedback to continuously improve service delivery and campaign outcomes. • Act as a liaison between various departments including creative, strategy, and performance teams to ensure seamless project execution. • Support the account management team in maintaining strong relationships with clients and helping deliver high-quality marketing campaigns. • Participate in team meetings to align on project goals, milestones, and responsibilities. • Help track and measure key performance indicators (KPIs) for both client campaigns and internal operations. • Assist in preparing performance reports and analytics to share with clients. • Organize and maintain accurate records for all projects, including client information, timelines, and deliverables.

• Serve as the primary point of contact for Burlington business partners and third-party vendors • Oversee incident escalations and provide comprehensive Asset Protection Technology support • Review technical drawings and develop action plans • Manage a wide range of AP and store development projects • Identify, research, and resolve complex technical problems • Coordinate between field and corporate partners for plans and schedules • Communicate with store management to address any issues or concerns • Provide written and oral reports and project updates

• Project Leadership and Delivery: Manages a project as Project Manager overseeing interdisciplinary clinical research programs ensuring compliance with Good Clinical Practices (GCPs), relevant Standard Operating Procedures (SOPs) and regulatory requirements. • Acts as primary liaison between the Company and the Customer to ensure project launch, conduct, and closeout according to the Customer’s and the Company's contractual agreement. • Leads clinical team to ensure quality, timelines and budget management. • Accountable for the financial performance of assigned projects.

Role Description We’re looking for a Project Manager, Professional Services, to lead the successful delivery of complex software implementations for Kuali customers. This role is responsible for managing implementation projects from kickoff through go-live, ensuring projects are delivered on time, within scope, and aligned with customer expectations. This is a remote individual contributor role. As a Project Manager, you'll partner closely with customers and internal teams to: - Coordinate project activities - Manage timelines - Facilitate communication - Identify risks - Keep implementations moving forward You'll play a key role in creating a positive customer experience while helping customers successfully adopt Kuali solutions. Key Responsibilities - Manage multiple customer implementation projects from kickoff through successful go-live. - Develop and maintain detailed project plans, timelines, milestones, and action items. - Coordinate project activities across customers, Professional Services consultants, Product, Support, and other internal teams. - Serve as the primary project contact for customers throughout the implementation lifecycle. - Monitor project progress, identify risks, and proactively communicate status updates and mitigation plans. - Facilitate recurring project meetings, document action items, and ensure accountability for deliverables. - Manage project scope, timelines, and customer expectations while helping resolve day-to-day implementation challenges. - Coordinate customer readiness activities, including training schedules, testing, and go-live planning. - Escalate project issues appropriately while working collaboratively to drive timely resolution. - Maintain accurate project documentation and provide regular status reporting. - Contribute ideas and feedback to improve implementation processes, templates, and delivery best practices. Qualifications - 5+ years of project management experience delivering SaaS software implementations or other complex customer-facing projects. - Experience managing multiple concurrent implementation projects with cross-functional teams. - Experience building project plans, managing timelines, tracking deliverables, and coordinating customer communications. - Familiarity with project management tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar platforms. - Experience implementing enterprise software, preferably within higher education, ERP, finance, research administration, or other administrative systems. - Strong organizational, communication, and stakeholder management skills. - Experience working in remote, cross-functional teams. - Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms for meeting preparation, documentation, and project organization is a plus. Benefits - The opportunity to work together with smart, passionate people to build a high growth, highly profitable SaaS company. - Flexible remote work with no expectation of returning to an office setting. - A truly exceptional benefits package, including 100% company-paid medical and dental insurance. - 100% 401(k) matching up to 4%. - Paid Maternity/Parental leave. - Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge. - Encouragement and support for ongoing learning and skill development. - Recognition platform to celebrate contributions with meaningful incentives. - Company retreats to connect, recharge, and collaborate.