Role Description We’re looking for a Project Manager, Professional Services, to lead the successful delivery of complex software implementations for Kuali customers. This role is responsible for managing implementation projects from kickoff through go-live, ensuring projects are delivered on time, within scope, and aligned with customer expectations. This is a remote individual contributor role. As a Project Manager, you'll partner closely with customers and internal teams to: - Coordinate project activities - Manage timelines - Facilitate communication - Identify risks - Keep implementations moving forward You'll play a key role in creating a positive customer experience while helping customers successfully adopt Kuali solutions. Key Responsibilities - Manage multiple customer implementation projects from kickoff through successful go-live. - Develop and maintain detailed project plans, timelines, milestones, and action items. - Coordinate project activities across customers, Professional Services consultants, Product, Support, and other internal teams. - Serve as the primary project contact for customers throughout the implementation lifecycle. - Monitor project progress, identify risks, and proactively communicate status updates and mitigation plans. - Facilitate recurring project meetings, document action items, and ensure accountability for deliverables. - Manage project scope, timelines, and customer expectations while helping resolve day-to-day implementation challenges. - Coordinate customer readiness activities, including training schedules, testing, and go-live planning. - Escalate project issues appropriately while working collaboratively to drive timely resolution. - Maintain accurate project documentation and provide regular status reporting. - Contribute ideas and feedback to improve implementation processes, templates, and delivery best practices. Qualifications - 5+ years of project management experience delivering SaaS software implementations or other complex customer-facing projects. - Experience managing multiple concurrent implementation projects with cross-functional teams. - Experience building project plans, managing timelines, tracking deliverables, and coordinating customer communications. - Familiarity with project management tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar platforms. - Experience implementing enterprise software, preferably within higher education, ERP, finance, research administration, or other administrative systems. - Strong organizational, communication, and stakeholder management skills. - Experience working in remote, cross-functional teams. - Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms for meeting preparation, documentation, and project organization is a plus. Benefits - The opportunity to work together with smart, passionate people to build a high growth, highly profitable SaaS company. - Flexible remote work with no expectation of returning to an office setting. - A truly exceptional benefits package, including 100% company-paid medical and dental insurance. - 100% 401(k) matching up to 4%. - Paid Maternity/Parental leave. - Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge. - Encouragement and support for ongoing learning and skill development. - Recognition platform to celebrate contributions with meaningful incentives. - Company retreats to connect, recharge, and collaborate.