Role Description Our client is looking for a friendly, proactive, and patient-focused Healthcare Virtual Assistant to become the first point of contact for patients outside of regular clinic hours. This role is ideal for someone who enjoys speaking with patients, keeping schedules organized, and helping healthcare practices grow through exceptional customer service. You'll primarily manage inbound patient calls, schedule appointments, reconnect with inactive patients, and support patient engagement initiatives. While this isn't a dedicated sales role, you'll play an important part in converting patient inquiries into scheduled appointments through excellent communication and follow-up. If you have strong phone skills, enjoy helping people, and thrive in a healthcare environment, we'd love to hear from you. Top 3 Priorities - Inbound Call Handling & Patient Scheduling - Patient Reactivation - Patient Activation & Event Outreach Key Responsibilities - Inbound Call Handling & Patient Scheduling - Answer inbound patient calls during evenings and weekends. - Schedule consultations and appointments. - Respond to patient inquiries professionally and accurately. - Provide excellent customer service while assisting patients with their healthcare needs. - Convert patient inquiries into scheduled appointments whenever appropriate. - Patient Reactivation - Reach out to more than 4,600 inactive patients through phone calls, text messages, and email campaigns. - Encourage previous patients to reconnect with the clinic and schedule treatments. - Follow up with inactive patients to improve patient retention and engagement. - Patient Activation & Event Outreach - Contact prospective and existing patients regarding upcoming clinic events and services. - Assist with flyer distribution initiatives. - Send text message and email campaigns promoting clinic events and services. - Follow up with prospective patients to encourage appointment bookings. Secondary Responsibilities - Verify patient insurance coverage when needed. - Provide organic social media support by posting content and engaging with followers (no paid advertising or marketing strategy required). - Perform general administrative tasks during slower call periods. - Assist with occasional medical scribing and chart documentation. - Maintain accurate patient records using the clinic's EMR system. Tools You'll Use - Rapid EMR - Google Voice and communication platforms - Email and text messaging tools - VPN/Remote Access Qualifications - Excellent spoken and written English communication skills. - Spanish-English bilingual skills are highly preferred due to the clinic's large Spanish-speaking patient population. - Strong phone etiquette with the confidence to communicate professionally with patients. - Experience handling inbound calls and appointment scheduling. - Experience with patient activation, patient reactivation, or outreach campaigns is highly preferred. - Experience converting patient inquiries into scheduled appointments. - Basic insurance verification experience is a plus but not required. - Familiarity with regenerative medicine, stem cell therapy, peptide therapy, hormone replacement therapy (HRT), or similar wellness treatments is an advantage. - Experience using EMR systems is beneficial; familiarity with Rapid EMR is a plus but not required. - Highly organized with excellent attention to detail. - Able to work independently while following established workflows and processes. - Comfortable learning new systems and remote access technology. - Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (required). - Must be available for video meetings with the camera on when needed. Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam. - Workspace: Quiet, professional workspace suitable for handling patient calls. - Comfortable working remotely using VPN access and remote desktop systems. Ideal Candidate - Patient-focused and compassionate. - Professional and confident when speaking with patients. - Organized and detail-oriented. - Self-motivated and dependable. - Comfortable working independently in a remote environment. - Adaptable and eager to learn new systems and workflows. Deal Breakers - Applicants may not be a good fit if they have: - Poor phone etiquette or weak communication skills. - Difficulty confidently interacting with patients in a healthcare setting. - A history of poor reliability, attendance issues, or frequent scheduling conflicts. - Difficulty working independently or following established processes. - Unwillingness to conduct patient outreach or assist with appointment scheduling. - Poor attention to detail, particularly when documenting patient information or updating records. - Limited adaptability to learning new systems or working with remote access technology. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description We are looking for a highly organized, proactive, and detail-oriented Virtual Executive Assistant to support our leadership team and help keep day-to-day operations running smoothly. This role requires exceptional organizational skills, strong communication abilities, and the ability to manage multiple priorities while maintaining a high level of professionalism and confidentiality. As the Executive Assistant to the CEO, you will serve as a trusted partner to our CEO by: - Managing calendars and scheduling internal and external meetings while proactively identifying and resolving scheduling conflicts. - Coordinating executive calendars across multiple time zones. - Preparing meeting agendas, presentation materials, reports, and other supporting documents. - Taking meeting notes and distributing action items and follow-ups. - Coordinating domestic and international travel arrangements, including flights, hotels, transportation, itineraries, and conference registrations. - Organizing onsite and virtual meetings, team events, and company activities. - Handling confidential and sensitive information with the highest level of discretion and professionalism. - Serving as a liaison between executives, employees, customers, vendors, and business partners. - Assisting with expense reporting, document preparation, online research, and administrative projects. - Supporting various departments with administrative tasks as business needs require. - Monitoring executive inboxes when needed and assisting with email management and follow-up. - Helping improve administrative processes and recommending efficiencies to support business operations. - Performing additional administrative duties as assigned. Qualifications - Proven experience as a Virtual Executive Assistant, Executive Assistant, Administrative Assistant, or in a similar role supporting CEOs. - Strong experience managing executive calendars, scheduling meetings, and coordinating travel. - Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Slides, Drive) and Microsoft Office (Word, Excel, PowerPoint, Outlook). - Experience using virtual communication and collaboration tools such as Zoom, Microsoft Teams, Slack, and VoIP platforms. - Excellent written and verbal English communication skills. - Strong organizational and time management skills with exceptional attention to detail. - Ability to prioritize multiple projects while meeting deadlines with minimal supervision. - Strong problem-solving skills and the ability to anticipate executive needs. - High level of professionalism, discretion, and integrity when handling confidential information. - Comfortable working in a fast-paced, technology-driven environment. - Experience supporting executives in the technology or IT industry is preferred but not required.

• Partner closely with COMMAND's co-founders and Chief of Staff to manage complex calendars, shifting priorities, and high-impact projects. • Act as a trusted thought partner by helping prioritize competing demands and ensuring the founders are focused on the highest-impact work. • Stay one step ahead by anticipating needs, solving problems proactively, and bringing clarity to an environment with lots of moving pieces. • Drive important firm-wide initiatives by following up on action items, coordinating across teams, and ensuring projects continue moving forward. • Own the logistics that keep the business running smoothly, from leadership meetings and travel to company events and internal planning, executing with precision and attention to detail. • Bring order to a fast-moving, Slack-first environment where priorities evolve quickly, communication is direct, and no two days look the same. • Jump into new challenges as the company grows, taking on projects and responsibilities that may not fit neatly into a traditional Executive Assistant role.

Role Description Join Our Team as a German-Speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. - Manage a wide range of requests and provide tailored services related to travel, dining, events, and more. - Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members. - Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively. - Conduct thorough research and analysis to curate the best options for members’ desires. - Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group. - Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service. - Actively contribute to the team’s success by sharing insights and experiences. - Deliver exceptional customer service and receive valuable feedback to drive continuous improvement. Qualifications - Fluency in both English and German, with exceptional written and verbal communication skills in both languages. - Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector. - Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment. - Proficiency in online research and resourcefulness in problem-solving. - Passion for customer service and a keen understanding of luxury lifestyles. - Ability to build rapport with clients and provide personalized service to enhance their experiences. - Strong attention to detail and commitment to excellence in all aspects of work. Requirements - Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen. - Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment. - Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten. - Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen. - Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse. - Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen. - Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen. - Bereitschaft zur Arbeit an Wochenenden. Benefits - A competitive salary depending on experience, plus a performance-based bonus. - Hybrid working. You can combine working from home and working from the office. - Paid time away from work, including a paid day each year to volunteer for a good cause. - Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service. - Lucrative Ten Loyalty Rewards program which includes a bonus and gift. - Remote Working Holidays - possibilities to Travel and Work anywhere in the world! - Employee Discounts - Access to great travel and entertainment discounts. - Be part of our global, dynamic, and inclusive Team. - Genuine career opportunities within a dynamic and international company.