• Partner closely with COMMAND's co-founders and Chief of Staff to manage complex calendars, shifting priorities, and high-impact projects. • Act as a trusted thought partner by helping prioritize competing demands and ensuring the founders are focused on the highest-impact work. • Stay one step ahead by anticipating needs, solving problems proactively, and bringing clarity to an environment with lots of moving pieces. • Drive important firm-wide initiatives by following up on action items, coordinating across teams, and ensuring projects continue moving forward. • Own the logistics that keep the business running smoothly, from leadership meetings and travel to company events and internal planning, executing with precision and attention to detail. • Bring order to a fast-moving, Slack-first environment where priorities evolve quickly, communication is direct, and no two days look the same. • Jump into new challenges as the company grows, taking on projects and responsibilities that may not fit neatly into a traditional Executive Assistant role.

Role Description Join Our Team as a German-Speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. - Manage a wide range of requests and provide tailored services related to travel, dining, events, and more. - Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members. - Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively. - Conduct thorough research and analysis to curate the best options for members’ desires. - Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group. - Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service. - Actively contribute to the team’s success by sharing insights and experiences. - Deliver exceptional customer service and receive valuable feedback to drive continuous improvement. Qualifications - Fluency in both English and German, with exceptional written and verbal communication skills in both languages. - Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector. - Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment. - Proficiency in online research and resourcefulness in problem-solving. - Passion for customer service and a keen understanding of luxury lifestyles. - Ability to build rapport with clients and provide personalized service to enhance their experiences. - Strong attention to detail and commitment to excellence in all aspects of work. Requirements - Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen. - Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment. - Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten. - Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen. - Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse. - Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen. - Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen. - Bereitschaft zur Arbeit an Wochenenden. Benefits - A competitive salary depending on experience, plus a performance-based bonus. - Hybrid working. You can combine working from home and working from the office. - Paid time away from work, including a paid day each year to volunteer for a good cause. - Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service. - Lucrative Ten Loyalty Rewards program which includes a bonus and gift. - Remote Working Holidays - possibilities to Travel and Work anywhere in the world! - Employee Discounts - Access to great travel and entertainment discounts. - Be part of our global, dynamic, and inclusive Team. - Genuine career opportunities within a dynamic and international company.

• Manage complex calendars for two Co-CEOs, scheduling meetings with critical stakeholders, typically within 24 hours of request • Proactively identify and resolve scheduling conflicts, prioritizing meetings aligned with CEO goals and organizational priorities • Coordinate across both Co-CEOs' schedules to ensure alignment and efficiency • Prepare daily/weekly schedule briefings with context, materials, and priorities • Monitor and respond to time-sensitive communications from the Co-CEOs outside standard business hours, including evenings and weekends, when needed • Plan and coordinate executive travel, including flights, accommodations, ground transportation, and detailed itineraries • Manage travel logistics for conferences, board meetings, donor visits, and strategic partner meetings • Handle expense reconciliation and travel reimbursements • Anticipate travel needs and prepare travel-related briefing materials • Serve as a professional point of contact for internal teams, board members, partners, and external stakeholders • Maintain discretion with sensitive and confidential information • Streamline workflows and systems to align with CEO priorities and deadlines • Coordinate logistics for leadership meetings, team offsites, and organizational events, as assigned • Support cross-functional initiatives and strategic projects as needed • Maintain organized systems for tracking action items, deadlines, and follow-ups • Assist with Board coordination, as assigned • Performs personal support tasks, as assigned

• Build, customize, and maintain workflows within Go High Level. • Create and implement automations, triggers, campaigns, and pipeline workflows. • Complete Go High Level projects and workflow requests assigned by the provider. • Troubleshoot and improve existing GHL automations and processes. • Answer inbound patient calls professionally. • Respond to patient emails and inquiries promptly. • Coordinate communication with insurance companies. • Check insurance claim status and follow up on outstanding claims. • Maintain accurate documentation within ChiroTouch EHR. • Perform internet research and administrative tasks as needed. • Support day-to-day clinic operations alongside the current Virtual Assistant. • Review work carefully to help minimize errors and improve workflow efficiency.