• Develop and execute the country's business development strategy. • Identify, prospect, and acquire new business opportunities. • Build and maintain relationships with key decision-makers and strategic accounts. • Manage the full sales cycle, from prospecting to closing. • Analyze market trends, competitors, and industry opportunities. • Partner with Marketing, SDR, Sales, Customer Success, and Operations to deliver an outstanding customer experience. • Maintain a healthy sales pipeline using CRM tools. • Prepare sales forecasts and performance reports. • Represent the company at industry events and networking opportunities.

• Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees. • Lead the performance management process, including developing performance plans, conducting annual performance reviews, routine quality audits as well as monthly one on one discussions. • Understands, develops, and implements KPIs and metrics. • Develops and monitors progress of team and employee goals. • Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback. • Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan. • Ensures all employees understand and utilize the company’s best practices for performing their roles. • Develop and deliver presentations, programs, and communications to motivate and educate employees. • Responsible for detecting and developing training materials to further enhance the performance of the AVDAS team. • Communicate company goals so employees understand their roles. • Lead or assist in special projects and other duties as assigned.

Role Description We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for: - Overseeing project management system (Zoho) and ensuring alignment with business processes. - Conducting and leading daily team meetings to track project progress and team accountability. - Monitoring and tracking deadlines to ensure timely delivery of client projects. - Developing and optimizing SOPs and workflows to improve efficiency. - Collaborating with leadership to implement strategic initiatives that enhance operational performance. - Ensuring the smooth onboarding of new team members, providing guidance on workflows and expectations. - Managing and optimizing team productivity by identifying inefficiencies and resolving operational bottlenecks. - Overseeing team coordination across different time zones to maintain seamless communication and workflow execution. Qualifications - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Manager - Remote Status: Fully Remote - Preferred Location: South Africa, Latin America, Pakistan - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 1500 - USD 2500 per month - Internal Job ID: 1385

Role Description As a Senior Manager, Accounting Solutions, you own the strategy and operating model for our full suite of small-business financial service offerings, including bookkeeping, payroll, and tax solutions, and shape what that ecosystem becomes. You are stepping into a position designed to challenge the status quo in an environment where our service division is growing quickly, the tooling landscape is changing fast, and we are betting on AI and automation to fundamentally reshape how comprehensive accounting and compliance workflows get delivered. We need a strategic leader who will lean into that change, reimagine how our business solutions function operates, and bring a high-performing multi-disciplinary team through a period of rapid evolution. You set the vision for scalable, technology-enabled financial services, make deliberate bets on where to automate and where to invest in people, and translate an ambiguous, shifting environment into clear direction for your team. You partner across product, fintech, strategic operations, and go-to-market to align our business solutions with where the company and the market are heading, not just where they are today. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day - Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts. - Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can step-change delivery quality. - Establish advanced, scalable operating models for multi-functional service workflows, including financial reconciliation, tax preparation, and payroll distribution pipelines. - Lead, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to thrive amid evolving product capabilities. - Define the operational key performance indicators (KPIs) that matter for accuracy, multi-product retention, and customer satisfaction to make highly data-informed decisions. - Partner cross-functionally with product, marketing, and fintech teams to continuously co-develop and expand our integrated accounting software solutions. - Leverage the collective expertise of your team to solve complex accounting, tax, or regulatory compliance challenges faced by our users. - Steer internal operational changes across immediate business lines to ensure seamless, unified service experiences for customers utilizing multiple backend solutions. Qualifications - 8+ years leading operations, ideally within a scaling service-division environment focused on bookkeeping, payroll, tax, or unified small-business financial solutions. - Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities. - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation. - Track record of serving as a modernizing operations leader who establishes clear strategy within structural ambiguity rather than maintaining legacy procedures. - Broad working understanding of accounting principles, modern payroll compliance, and commercial tax workflows sufficient to guide sound operating process design. - Effective cross-functional collaboration skills required to smoothly align complex service workflows with broader product and platform roadmaps. - Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent work experience. Requirements - Hands-on experience deploying modern automation or financial orchestration tools within an operational service context. - Experience working with home services professionals, contractors, or similar industry segments. - Strong analytical skills with a focus on cross-functional efficiency and data integrity. - Knowledge of industry best practices in integrated accounting platforms, tax systems, and modern payroll technology. - CPA, EA, or similar industry-standard professional financial certification is a plus. - A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery. - Personal resilience to learn from scratch, and successfully thrive in ambiguity. Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k). - Paid holidays and flexible, take-it-as-you-need-it paid time off. - Equity in a rapidly growing startup backed by top-tier VCs. - Monthly tech reimbursements. - A culture built on innovation that values big ideas, no matter where they come from.