• Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers, driving predictable retention and long-term customer value. • Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes. • Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams. • Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes. • Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth. • Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers. • Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear insight into risks and opportunities. • Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance. • Improve the Business: Contribute to scalable processes, operational excellence, and best practices that enhance the customer experience and drive business growth.

• Under the direction of Sr. Director, GRC & ERM, manage assignment of fraud case portfolio aligned with agency standards. • Provide strategic direction of fraud risk management in alignment with global compliance systems. • Supervise the assessment and investigation of fraud allegations for assigned cases. • Ensure case records are accurate and current in the CRS system. • Formulate root cause analysis for proposed remediation measures and follow up with assigned personnel.

• Manage the day-to-day of our TikTok Shop Seller Center including listings, pricing, bundles, inventory visibility, and storefront merchandising • Develop and execute strategies to optimize product pages, increase traffic and product deliverability, conversion rates, average order value, and revenue • Keep an eye on account health, compliance, and customer experience metrics so nothing ever slows our momentum • Test and optimize product offers, promotions, bundles, pricing strategies, and merchandising tactics • Monitor platform trends, viral content opportunities, and TikTok Shop updates • Troubleshoot operational issues and coordinate with TikTok support when necessary • Lead product launches, seasonal campaigns, flash sales and promotional events • Constantly provide test recommendations (offers, pricing, bundles, merchandising) and double down on what works • Recruit, onboard, and nurture a roster of creators and affiliates (directly, via agencies or talent managers) who genuinely love wearing (and talking about) our products • Build commission structures and incentives that make BaubleBar the brand creators want to work with • Coordinate seeding, gifting, sampling and activation programs that turns creators into true fans • Track creator performance and identify opportunities to scale top-performing partnerships • Maintain an active pipeline of creators aligned with brand goals and target audiences • Monitor and report on key performance indicators and build dashboards that keep the whole team in the loop • Turn data into action - Provide actionable recommendations based on performance insights. Track campaign effectiveness and identify areas for optimization • Work closely with Marketing, Creative, Ecommerce, and Operations to keep TikTok Shop aligned with everything else we’re building • Work closely with our agency partner and internal Paid Media team on TikTok Shop Ads, Spark Ads, and creator amplification • Keep a pulse on ROAS, budget pacing, and what’s actually moving the needle • Share creator insights, customer feedback, and trend observations to support business growth • Manage our agency relationship with clarity, candor, and a true partnership mindset • Help plan and run TikTok LIVE shopping events, from product selection to promos to creator coordination • Dig into the data after every LIVE to find what drove engagement and sales, identify opportunities to improve and bring those learnings to internal teams to maximize livestream effectiveness

Role Description Co-project manage, along with Design Review Manager, an assigned territory of franchised Property Improvement Plan (PIP) renovation projects. Serve as recognized architectural, design and construction expert for a segment of mid-scale IHG brand hotels. - Manage all on-site PIP renovation design and construction activities to ensure compliance with franchise License Agreement. - Provide design and construction expertise to IHG franchisees and their assigned design team members through all phases of their PIP projects. - Lead and review the work of less experienced staff by providing mentoring, technical guidance, and/or training. - Provide feedback to management and brand on product-related issues and recommendations for improvements. Your day to day: - Conduct PIP renovation visits/product assessments for existing hotel products seeking to License or re-License an IHG franchise agreement. - Produce a comprehensive PIP narrative document detailing renovation requirements. - Conduct and manage onsite design and PIP scope meetings with ownership over a 12-24 month period. - Manage own yearly assigned travel budget and reconcile expenses monthly. - Work with the mid-scale Development team and ownership prior to taking a deal to Franchise Approval Committee (FAC). - Act as PIP department first level of appeal to franchisee/owner PIP waiver requests and timeline extension requests. - Consult with franchisees, design professionals, and hotel owners to assist in the development of construction schedules. - Effectively manage an assigned territory by evaluating and tracking progress of ongoing PIP project field activities. - Develop good franchisee/owner relations offering assistance as needed. Qualifications - Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field required. - TN Visa: candidate must currently hold or be eligible to obtain a TN visa. - AIA or ASID certifications preferred. - CAD training and familiarity with CAD systems also preferred. - 5 to 7+ years progressive work-related experience in design and/or architecture. - Demonstrate project management experience in organizing, planning, and executing complex projects. - Effective verbal and written communication skills. - Knowledge of brand standards and understanding of ADA requirements and Company Life Safety Requirements. - Ability to read blueprints and knowledge of national building codes and Life Safety codes. - Ability to write comprehensive, technical renovation documents. - Ability to prioritize project details and manage time effectively. Requirements - Travel: 50% [Canada and the Northeastern U.S.] - Location: Remote - Candidate must reside in the Toronto, Ontario, Canada area. Benefits - Salary range: $90,000.00 to $120,000.00. - Eligible for bonus pay (as applicable). - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and other benefits.