- Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders. - Assists in managing the customer’s clinical expectations. - As available, provides competitive product performance information to headquarters, marketing, or engineering groups. - May coordinate or lead customer and/or employee training courses. - May conduct large group presentations at seminars, training programs, and trade shows. - May provide demo support to local, regional, and national customer trade events. - Formulates complementary support training information in the form of quick tips, workbooks, video media, and implementation guides. - Works with cross-functional teams as necessary to support and enable best services and optimize customer relations. - Creating and maintaining formal customer training support documents. - Designing and overseeing the initial and ongoing training for Clinical Applications Specialists, as well as continued training for new product releases. - Other duties as assigned by Training Operations and/or Applications Manager.

• Plan, implement and monitor study supply strategy overall supply chain strategy • Optimize supply levels to ensure continuity while minimizing carrying costs • Control manufacturing and delivery processes • Collaborate with Project Management, Vendor Management, and DLS Leadership • Develop and maintain detailed inventories of study drug • Develop procedures to increase efficiency throughout the supply chain while ensuring quality and safety • Identify process bottleneck and implement solutions in a timely manner

• profesionální podpora nových zákazníků pro portfolio inkontinenčních pomůcek a kosmetiky TENA • aktivní vyhledávání nových zákazníků pro portfolio prostředků na hojení ran • péče o stávající zákazníky v oblasti portfolia prostředků na hojení ran a portfolia hygienických pomůcek pro inkontinentní pacienty • jednodenní/dvoudenní návštěvy zdravotnických zařízení za účelem proškolení zdravotnického personálu ve správné praxi při péči o hojení ran • pravidelné interní proškolování nových a stávajících zaměstnanců • účast na kongresech a konferencích (aktivní prezentace firmy) • vzdělávání pracovníků v sociálních službách - akreditované kurzy MPSV, semináře, produktové workshopy

• Escalating clinical questions and issues coming from our doctors • Working proactively to address any inquiries, complaints and adverse events arising among France and EMEA doctors • Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization • Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules • Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders • Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery