• Plan, implement and monitor study supply strategy overall supply chain strategy • Optimize supply levels to ensure continuity while minimizing carrying costs • Control manufacturing and delivery processes • Collaborate with Project Management, Vendor Management, and DLS Leadership • Develop and maintain detailed inventories of study drug • Develop procedures to increase efficiency throughout the supply chain while ensuring quality and safety • Identify process bottleneck and implement solutions in a timely manner

• profesionální podpora nových zákazníků pro portfolio inkontinenčních pomůcek a kosmetiky TENA • aktivní vyhledávání nových zákazníků pro portfolio prostředků na hojení ran • péče o stávající zákazníky v oblasti portfolia prostředků na hojení ran a portfolia hygienických pomůcek pro inkontinentní pacienty • jednodenní/dvoudenní návštěvy zdravotnických zařízení za účelem proškolení zdravotnického personálu ve správné praxi při péči o hojení ran • pravidelné interní proškolování nových a stávajících zaměstnanců • účast na kongresech a konferencích (aktivní prezentace firmy) • vzdělávání pracovníků v sociálních službách - akreditované kurzy MPSV, semináře, produktové workshopy

• Escalating clinical questions and issues coming from our doctors • Working proactively to address any inquiries, complaints and adverse events arising among France and EMEA doctors • Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization • Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules • Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders • Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. • Verifies patient demographic information and accurately enters the updated information into electronic health record. • Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. • Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. • Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. • Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. • Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. • Accurately documents symptoms/complaints, nursing assessment, advice provided, and patient/caller response. • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. • Other duties as assigned.