• Own performance management, coaching, and career growth for a diverse team of engineers. • Act as an active member of your team, performing development or technical tasks, reviewing code, and contributing directly to the ecosystem. • Strong familiarity with or passion for agentic coding practices. • Build and lead your team to execute each sprint effectively, streamlining processes to ensure the right prioritization, urgency, and delivery. • Partner closely with the SVP of Engineering, Product Management, and peer engineering leaders to align your team’s milestones with company goals. • Establish and track KPIs for your team to measure performance, code quality, and execution. • Ensure security processes, protocols, and technical best practices are kept up to date and on track within your team's domain.

• Lead, coach and mentor a global team of Customer Engineers • Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers • Cultivate a team culture rooted in trust, accountability, humility, and proactive communication • Drive pre-sales technical enablement in partnership with Sales to support new business growth • Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals • Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning • Stay hands-on with tools, systems, and technologies to provide real-time support and leadership • Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service • Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs • Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively • Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments

• Lead a team of software engineers working on ActBlue’s unified authentication and authorization framework to enable seamless login and navigation across our suite of products, ensure best-in-class security, protect donor and entity trust, grow our express universe, and modernize our tech stack. • Support the professional development of your direct reports with supportive and constructive feedback, goal-setting, regular check-ins, and performance reviews. • Work with engineers, product managers, and UX leads to formulate roadmaps that align with our strategic organizational goals. Collaborate on an ongoing basis to achieve them. • Build and maintain strong relationships with cross-functional stakeholders (internal operational teams, security and platform engineering, CX, Sales, etc.) to ensure alignment on product direction, gather domain expertise, and communicate progress and risks effectively. • Ensure your team delivers on their roadmap and achieves the target strategic outcomes of their work in a high-stakes, regulated environment where precision and reliability are critical. • Enable your team to learn fast while consistently delivering value by prioritizing frequent delivery of small iterations of work. • Drive essential communication between teams to ensure timely, high-quality results that further organizational goals. Resolve blockers and proactively escalate concerns. • Consistently provide your team with the context and resources they need to achieve their goals. • Collaborate with the rest of the engineering department's leadership to cultivate a work environment where everyone can thrive. • Facilitate technical decision-making with an emphasis on security, maintainability, scalability, and performance, ensuring that complex workflows align with best practices, software development methodologies, and coding standards. • Oversee the end-to-end software development process while championing a user-centric approach to iterating and improving on product features. • Promote strong and transparent communication channels both internally and with cross-functional stakeholders across the organization.

Requisition Number: 2366701 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We live in a time of unprecedented technical capability and possibility. Health care is at a pivotal point in this journey where even small gains can lead to major transformation. As a Senior Manager, Software Engineering for Avery Chat, you will lead a high-performing engineering team to deliver scalable, secure, and reliable chatbot capabilities that improve digital experiences and business outcomes. You will combine solid technical depth, people leadership, and delivery ownership to guide the team from solution design through production support while partnering closely with product, architecture, and business stakeholders. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead the design, development, implementation, and ongoing enhancement of Avery Chat solutions and supporting platform capabilities - Support production operations through monitoring, issue triage, remediation planning, and service reliability improvements - Manage and coach the team, setting priorities, establishing accountability, and supporting career development - Partner with Product Owners, Architects, operations teams, and business stakeholders to translate business needs into scalable technical solutions - Provide hands-on technical leadership in software design, API-driven architecture, secure coding, observability, resiliency, and performance optimization - Drive end-to-end software delivery across planning, design, development, testing, release management, production readiness, and operational support - Guide the team in building AI-enabled chatbot capabilities using sound engineering practices, responsible implementation patterns, and solid prompt design discipline - Lead the creation of comprehensive design documentation and architectural diagrams to clearly communicate system structure, data flow, and integration points across teams and stakeholders - Establish engineering best practices for code quality, design reviews, CI/CD, automation, incident response, and root cause analysis - Own delivery risks, dependencies, and execution trade-offs in partnership with the Director and cross-functional leaders - Contribute to hiring, performance coaching, team development, and succession planning - Stay current on emerging technologies and identify practical opportunities to improve platform quality, delivery speed, and customer experience - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI - Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement - Evaluate emerging trends to inform solution design and strategic innovation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 8+ years of software engineering experience, including 3+ years of people leadership experience managing software engineers - 5+ years of hands-on experience with Python and/or Java, React, RESTful APIs, and microservices or service-oriented architecture - 5+ years of experience in operations and production support, including incident management, troubleshooting, and root cause analysis - 3+ years of experience with cloud-native engineering practices, containerization, and CI/CD pipelines using tools such as GitHub Actions or similar platforms - Demonstrated experience leading application development for customer-facing digital products, chat platforms, conversational experiences, or similar software solutions Preferred Qualifications: - Experience building chatbot, GenAI, LLM-enabled applications, copilots, or AI-assisted user experiences in production or near-production environments - Experience using these or similar tools: ServiceNow, Splunk, Datadog - Solid understanding of system design, performance improvement strategies, caching, scalability, resiliency, and observability - Good command of prompt engineering and practical understanding of AI-enabled application development - Proven communication skills with the ability to explain technical concepts and delivery trade-offs to technical and business audiences - Ability to work in a Hybrid / Remote model with alignment to Central Time (CT) business hours *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #optumtechpj #BI-Hybrid