Role Description This is a remote position and can be located anywhere in the United States. A highly skilled and experienced NICE CX specialist is needed to design and deliver advanced contact center solutions. This position focuses on deep technical expertise in NICE CXone, NICE scripting, and AI-driven customer experience capabilities. The role emphasizes building scalable, high-performance solutions that enhance agent workflows, automate customer interactions, and improve overall service delivery. This individual will design, develop, implement, and maintain NICE-based solutions, ensuring system stability, seamless integrations, and exceptional user experience. Strong focus will be placed on scripting, automation, and AI to optimize business processes and customer outcomes. Key Responsibilities - Design, develop, test and implement custom solutions within the NICE CXone ecosystem with a strong emphasis on scripting and automation. - Develop and maintain NICE Studio scripts, including advanced IVR flows, call routing logic, and event-driven workflows. - Build and enhance integrations between NICE CXone and enterprise systems using APIs and event-driven architecture - web services, webhooks, REST and SOAP APIs. - Create reusable scripting frameworks and components to accelerate development and standardize solutions. - Troubleshoot complex issues across contact center platforms, integration layers, and scripting logic. - Collaborate with stakeholders to gather business requirements and translate them into scalable NICE-based solutions. - Develop and implement AI-driven automation, including conversational IVR, NLP, and intelligent routing. - Optimize agent experience through workflow automation, screen pops, and contextual data delivery. - Create and maintain documentation for scripts, integrations, workflows, and technical designs. - Conduct code reviews and provide technical mentorship to team members. - Monitor system and script performance, identifying opportunities for optimization and resiliency improvements. - Implement best practices for security, performance, scalability, and maintainability. - Stay current with NICE CXone innovations, scripting capabilities, and emerging AI technologies. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 5+ years of experience in solution engineering or development focused on NICE CXone. - Strong hands-on experience with NICE Studio scripting and workflow development. - Proven experience designing IVR systems, call flows, and intelligent routing strategies. - Experience in Digital multichannel: Chat, SMS, email, and voice design and integration. - Strong understanding of contact center technologies, telephony, and operational workflows. - Experience integrating contact center platforms with enterprise systems using APIs. - Proficiency in REST, SOAP, JSON, and XML integrations. - Proficiency in at least one programming language (JavaScript, Python, Java). - Familiarity with AI technologies such as NLP, conversational AI like Cognigy, and automation platforms. - Understanding of authentication protocols (OAuth, SAML, JWT). - Experience with NICE modules such as Quality Management, Workforce Management, analytics, predictive dialer, Auto Summary, Auto Scoring and automation tools. - Strong analytical, problem-solving, and troubleshooting skills. - Excellent communication and collaboration skills. - Strong working experience in Integrations with Salesforce, ServiceNow, and Snowflake. - Strong understanding of contact center KPIs, reporting, and analytics. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with an expected base pay ranging from $89,000 - $125,000 annually.

• Own and administer our core financial systems - NetSuite today, with FloQast and Ramp coming online - including configuration, business logic, and day-to-day system health. • Identify manual, recurring, or error-prone finance operations (month-end close, reconciliations, reporting, procure-to-pay) and reduce or remove them through automation, choosing the simplest effective approach and partnering with engineering for heavier builds. • Serve as the business-logic and data expert for the finance domain, partnering with engineering to define and maintain the rules and canonical definitions the systems rely on. • Build cross-system integrations on a central, version-controlled, observable integration platform in partnership with engineering, rather than as one-off scripts buried inside individual tools. • Act as the dedicated systems partner to Finance and Accounting: translate their needs into system capability, own those working relationships, and serve as the technical owner for financial-vendor onboarding, configuration, and administration. • Use modern AI tooling to draft automations and accelerate routine system work, amplifying your output rather than adding manual effort.

Role Description dormakaba is seeking an Application & Systems Engineer for a remote role based in Southern California (Los Angeles or San Diego area). This position is responsible for supporting partner integrations, system validation, and test automation across firmware, cloud, and mobile platforms to ensure seamless interoperability within the access control ecosystem. What you will do - Develop and maintain example code, integration guides, and technical documentation to support APIs, SDKs, and partner onboarding activities. - Provide technical support for physical access control software customers and integration partners, including assistance with Apple Wallet and Google Wallet testing and certification requirements. - Validate end-to-end system workflows across reader, cloud, and mobile platforms to ensure reliable integration and performance. - Design and develop automated regression testing, protocol validation tools, Python-based test harnesses, and other internal software utilities to improve quality and efficiency. - Leverage strong Python programming, REST API integration, troubleshooting, and communication skills to support system validation, process automation, and AI-driven workflow improvements. Qualifications - Bachelor’s degree in computer science, Engineering, or a related technical field, with 3+ years of experience in application systems engineering or a similar role. - Proficiency in Python development, including experience building automation tools, test frameworks, and software utilities. - Demonstrated experience integrating, validating, and troubleshooting REST APIs, web services, and connected software platforms. - Strong system-level troubleshooting and analytical skills, with the ability to diagnose and resolve issues across cloud, mobile, firmware, and hardware environments. - Experience with access control industry standards and protocols (e.g., OSDP, Wiegand, credential management systems) and developing automated test frameworks, regression test suites, or CI/CD pipelines for software validation. Requirements - Bachelor’s degree in computer science, Engineering, or related field or 5+ years of experience in application systems engineering. - Familiarity with authentication protocols, RESTful web services, JSON, OAuth, and API security best practices. - Familiarity with mobile credential technologies, including Apple Wallet, Google Wallet, NFC, BLE, and digital identity ecosystems. - Knowledge of cloud-based architectures, IoT-connected devices, and end-to-end system integration testing. Benefits - Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods! - Your health is our priority, we offer Medical Wellness Programs to aid in your well-being. - Vacation and Personal Time Off. - We support your growing family; we provide Parental Leave for Moms and Dads! - Wisely plan for your future with our 401k Matching plan beginning on Day One. - Supporting your career development with our Tuition Reimbursement Program. - Robust culture supporting internal advancement with our Learn and Grow Program. - 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. - Employee Assistance Programs. - Voluntary Legal Insurance. - Unlimited Referral Reward Bonuses. - Corporate Discounts for shopping, travel and more!

Role Description dormakaba is seeking an Embedded Hardware Systems Engineer for a remote role based in Southern California (Los Angeles or San Diego area). This position supports both firmware development and hardware implementation for access control products. This role also contributes to sustaining engineering efforts and supports validation of new hardware platforms to ensure performance, reliability, and compliance with product requirements. Qualifications - Bachelor’s degree in Electrical Engineering, Electronics Engineering or related field - 3+ years of experience in embedded hardware engineering - Strong proficiency in embedded C/C++ development with hands-on experience in firmware development, debugging, and sustaining engineering - Experience supporting hardware integration activities, including PCB bring-up, hardware validation, and system-level debugging - Working knowledge of schematics and PCB design principles - Familiarity with RF technologies and access control communication protocols, such as NFC and BLE Requirements - Strong embedded C/C++ development skills with knowledge of schematics and PCB design (Altium Designer preferred), and RF technologies (NFC, BLE) Benefits - Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods! - Your health is our priority, we offer Medical Wellness Programs to aid in your well-being - Vacation and Personal Time Off - We support your growing family; we provide Parental Leave for Moms and Dads! - Wisely plan for your future with our 401k Matching plan beginning on Day One - Supporting your career development with our Tuition Reimbursement Program - Robust culture supporting internal advancement with our Learn and Grow Program - 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. - Employee Assistance Programs - Voluntary Legal Insurance - Unlimited Referral Reward Bonuses - Corporate Discounts for shopping, travel and more! Company Description We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.