• Proactively identify and evaluate high-value, cross-functional automation opportunities aligned to enterprise strategy. • Assess feasibility, complexity, scalability, and ROI of automation initiatives. • Define and quantify business cases with measurable outcomes (cost savings, efficiency gains, risk reduction, quality improvement). • Act as a trusted advisor to stakeholders in prioritizing automation initiatives. • Contribute to building and sustaining a robust automation pipeline. • Lead end-to-end discovery for complex processes, including detailed As-Is and scalable To-Be designs. • Collaborate with Solution Architects to influence high-level solution architecture decisions. • Ensure requirements are complete, scalable, and aligned to enterprise architecture standards. • Serve as a quality gate for functional documentation (PDD validation and requirement clarity). • Anticipate downstream impacts across systems, integrations, and operating models. • Lead workshops with senior stakeholders to shape automation vision and solution direction. • Communicate automation sources of value in business terms tailored to executive audiences. • Navigate ambiguity and resolve complex scope or requirement conflicts. • Act as the primary liaison between business stakeholders, Solution Architects, and Developers. • Guide and mentor junior Business Analysts when applicable. • Partner with Solution Architects and Developers through design, testing, and deployment phases. • Facilitate alignment on scope, acceptance criteria, and business validation. • Independently manage analysis deliverables across multiple initiatives. • Proactively identify risks, interdependencies, and mitigation strategies. • Support Agile ceremonies and facilitate stand-ups as needed. • Design and implement change management strategies to drive sustainable automation adoption. • Develop stakeholder communication plans that promote “automation-first” mindset. • Identify adoption barriers and implement mitigation strategies. • Ensure business readiness for deployment and post-implementation transition. • Maintain strong knowledge of UiPath platform capabilities and emerging automation technologies. • Leverage enterprise application expertise (e.g., Salesforce, Workday, NetSuite, Concur, Coupa, etc.) to identify integration opportunities. • Stay current on automation trends and recommend innovative use cases. • Promote reuse of automation components and blueprint patterns. • Identify and document reusable solutions and process blueprints. • Contribute to best practices, methodologies, and industry points of view. • Develop internal case studies and success stories to promote automation impact. • Drive continuous improvement in BA practices and documentation standards.

Role Description We're looking for a Lead Product Business Analyst ready to own products, not just document them. To put it simply: you'll figure out what needs to be built, shape how it should work, and make sure it actually delivers value. You'll also work deeply with complex systems, constraints, dependencies, and engineering trade-offs — not only defining new functionality, but rethinking and improving existing solutions together with development teams. Waste Management Project: E-commerce Stream - Work on a large-scale waste management platform focused on expanding and improving the company's e-commerce capabilities. - The team is responsible for online service enrollment, pricing and service availability management, payment experience, customer journey enhancements, and administrative tools that support order management and service delivery workflows. Team: Cross-functional team consisting of BA/UX Architects, Designers, Product stakeholders, and Dev team working across multiple streams to deliver customer-facing and operational digital solutions. What you'll do: - Clarify requirements with clients – especially the ones they haven't articulated yet. - Develop a strong product vision and translate it to the team. - Work with engineering to estimate, plan, navigate trade-offs, and rethink solutions within complex system constraints and dependencies. - Guide designers with functional context, ensure UX makes sense for the business and users both. - Analyze system limitations, dependencies, and impacts to help shape scalable and feasible solutions. - Track whether it's working – and iterate when it's not. Example activities could look like below, but don't worry if you haven't done some of them – we support and teach 👌 - Analyze: lead discovery workshops, map AS-IS/TO-BE processes, define business goals, gaps, system constraints, and dependencies. - Research: create and validate assumptions through research, analyze competitors and market opportunities. - Build: translate needs into specs, shape user flows and product vision together with designers, collaborate with engineering on scope, feasibility, and technical implications. - Measure: track success metrics, analyze usage data, validate hypotheses, and iterate based on what's working. Qualifications - 5+ years in BA or Product Analyst roles. - You explain your thinking clearly — to clients, to engineers, to designers. - "What if" and "why not" mindset — curious, not rigid. - Comfortable with ambiguity — plan B is always in your back pocket. - You understand UX, technical implications, and can connect the dots between business needs, users, and complex system realities. - Strong English (your clients are native speakers). - Strong Ukrainian (internal team communication). Benefits - Career growth + training + language classes. - Medical insurance + mental health support. - Flexible hours, inclusive culture. - Benefits for fitness, hobbies, pets & more.

Role Description OptumRx is seeking a skilled Business Analyst to support our Star reporting strategy, with a focus on Part D measures. In this role, you will be responsible for delivering advanced analytics, reporting, and performance measurements that support Medicare Part D Star Ratings improvement initiatives. This role transforms complex healthcare data into actionable insights that help identify trends, evaluate program effectiveness, and drive data-informed strategies to improve Star Ratings outcomes. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Support Stars reporting and analytics for Medicare clients, including recurring reporting deliverables and ad hoc data requests - Partner with cross-functional teams to gather business requirements and assist in documenting functional and/or technical needs - Analyze Stars performance data to identify trends, gaps, and opportunities for improvement - Assist in maintaining and improving reporting processes and workflows - Create basic visualizations and reports using BI tools for both technical and non-technical audiences - Help document reporting processes, data sources, and methodologies to support team knowledge sharing - Review CMS technical manuals and guidance to support reporting updates and compliance Qualifications - 1+ years of relevant experience in analytics, data analysis, healthcare, or a related field (or internship/academic equivalent) - Beginner level of proficiency with Excel (formulas, Pivot Tables, basic data manipulation) - Beginner level of proficiency with SQL or querying data Requirements - Working knowledge of data visualization tools such as Power BI or Tableau (academic or project experience acceptable) - Strong problem-solving skills and attention to detail - Ability to communicate findings clearly to team members - Exposure to healthcare, Medicare, managed care, or PBM industry - Experience working with the Part D Medicare Star Rating Program - Interest in data visualization, reporting automation, and process improvement - Strong willingness to learn and adapt in a fast-paced environment Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

Role Description Drive the expansion of enterprise observability across a large-scale technology environment. CTG is seeking an experienced Business Systems Analyst VI to lead application onboarding into the organization's centralized Dynatrace observability platform. In this highly collaborative role, you'll coordinate cross-functional teams, manage onboarding roadmaps, establish observability standards, and help deliver enterprise-wide monitoring capabilities that improve system reliability, operational visibility, and incident response. Location: Remote Duration: 10 months What You'll Do - Lead enterprise application onboarding into the Dynatrace observability platform. - Coordinate onboarding workstreams across application, infrastructure, and platform engineering teams. - Manage Agile backlogs, onboarding roadmaps, milestones, and delivery schedules. - Partner with business and technical stakeholders to define telemetry requirements, monitoring standards, and success criteria. - Drive adoption of enterprise observability practices, including metrics, logs, traces, and events. - Ensure governance, compliance, and monitoring standards are consistently applied. - Track platform adoption, observability coverage, and operational performance through meaningful reporting and metrics. - Identify process improvements that increase onboarding efficiency and scalability. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field. - 7+ years of Business Systems Analysis, systems integration, or enterprise technology delivery experience. - Strong background leading complex, cross-functional technology initiatives. - Experience working in Agile environments with backlog management and delivery planning. - Excellent communication, stakeholder management, and organizational skills. - Experience with enterprise observability or monitoring platforms such as Dynatrace, Splunk, AppDynamics, or ELK is highly preferred. - Knowledge of cloud platforms, application architectures, telemetry concepts, and infrastructure monitoring is a plus. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. Benefits - The expected base salary for this position ranges from $43.06 to $71.76/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.