• Find the problem. Work close enough to customers that you spot what matters before anyone assigns it to you — then decide it's worth building. • Build and automate the workflow end to end using Command, CLI, MCP, and the rest of our AI stack. • Ship to customers fast — quick understanding, tight iteration, deploy. • Measure the impact honestly, then do the next one. Kill what didn't move; double down on what did. • Run as an autonomous team — pick the target, ship the thing, own the outcome.

• Own performance management, coaching, and career growth for a diverse team of engineers. • Act as an active member of your team, performing development or technical tasks, reviewing code, and contributing directly to the ecosystem. • Strong familiarity with or passion for agentic coding practices. • Build and lead your team to execute each sprint effectively, streamlining processes to ensure the right prioritization, urgency, and delivery. • Partner closely with the SVP of Engineering, Product Management, and peer engineering leaders to align your team’s milestones with company goals. • Establish and track KPIs for your team to measure performance, code quality, and execution. • Ensure security processes, protocols, and technical best practices are kept up to date and on track within your team's domain.

• Lead, coach and mentor a global team of Customer Engineers • Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers • Cultivate a team culture rooted in trust, accountability, humility, and proactive communication • Drive pre-sales technical enablement in partnership with Sales to support new business growth • Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals • Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning • Stay hands-on with tools, systems, and technologies to provide real-time support and leadership • Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service • Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs • Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively • Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments

• Lead a team of software engineers working on ActBlue’s unified authentication and authorization framework to enable seamless login and navigation across our suite of products, ensure best-in-class security, protect donor and entity trust, grow our express universe, and modernize our tech stack. • Support the professional development of your direct reports with supportive and constructive feedback, goal-setting, regular check-ins, and performance reviews. • Work with engineers, product managers, and UX leads to formulate roadmaps that align with our strategic organizational goals. Collaborate on an ongoing basis to achieve them. • Build and maintain strong relationships with cross-functional stakeholders (internal operational teams, security and platform engineering, CX, Sales, etc.) to ensure alignment on product direction, gather domain expertise, and communicate progress and risks effectively. • Ensure your team delivers on their roadmap and achieves the target strategic outcomes of their work in a high-stakes, regulated environment where precision and reliability are critical. • Enable your team to learn fast while consistently delivering value by prioritizing frequent delivery of small iterations of work. • Drive essential communication between teams to ensure timely, high-quality results that further organizational goals. Resolve blockers and proactively escalate concerns. • Consistently provide your team with the context and resources they need to achieve their goals. • Collaborate with the rest of the engineering department's leadership to cultivate a work environment where everyone can thrive. • Facilitate technical decision-making with an emphasis on security, maintainability, scalability, and performance, ensuring that complex workflows align with best practices, software development methodologies, and coding standards. • Oversee the end-to-end software development process while championing a user-centric approach to iterating and improving on product features. • Promote strong and transparent communication channels both internally and with cross-functional stakeholders across the organization.