Acryl Data

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion • Partner with customers to build adoption plans grounded in their specific goals and data maturity • Help customers through initial setup, configuration questions, and common troubleshooting scenarios • Translate adoption progress and business value into clear narratives for executive stakeholders • Identify at-risk accounts early, understand the root cause, and get things back on track • Collaborate with Product and Engineering to share customer feedback and influence the roadmap • Build repeatable playbooks and resources that help the CS team scale

• Engage actively in the DataHub Slack community by answering technical questions, offering guidance, leading conversations, and fostering positive interactions. • Create compelling technical content such as technical blog posts, tutorials, and video content to educate users about DataHub's features, integrations, and best practices. • Deliver impactful technical presentations at conferences, webinars, and community events to promote DataHub and the broader metadata management ecosystem. • Collaborate with DataHub's product and engineering teams to understand technical concepts deeply and translate them into clear, digestible content for diverse audiences. • Develop and maintain example projects, sample code, and other resources to help developers succeed with DataHub. • Identify opportunities to improve DataHub's developer experience and advocate for user needs within the engineering team. • Partner with marketing to build campaigns that attract new developers and increase community engagement.

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.

• Execute field marketing strategies aligned with company objectives and sales targets, with a focus on programs that directly drive pipeline • Manage the field marketing budget, ensuring optimal ROI on all programs and activities • Partner with sales leadership to identify key opportunities and design targeted marketing campaigns • Plan and execute regional marketing programs, including tradeshows, conferences, roadshows, and customer workshops, with strong attention to logistics and detail • Drive end-to-end planning and execution of field marketing events — from initial selection and strategy through on-site management and post-event follow-up • Own the end-to-end management of field marketing events, including community events, tradeshows, conferences, and customer events • Manage end-to-end event logistics including booth setup, shipping, vendor coordination, and on-site execution to ensure flawless delivery • Measure and report on event ROI and impact on pipeline generation • Coordinate with executive and C-suite speakers on event participation, managing deadlines for abstracts, talk tracks, and deliverables with patience and persistence • Manage relationships with marketing agencies and contractors, overseeing deliverables and ensuring programs are executed on time and on budget • Work collaboratively with internal stakeholders and oversee external contractors and agencies to execute field marketing programs • Partner cross-functionally with sales, product marketing, content marketing, and demand generation to align on program goals and maximize impact • Run sales-aligned programs with a commercial lens, ensuring events and campaigns are focused on generating meetings and pipeline for the sales team

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. The Company DataHub is the leading AI & Data Context Platform, trusted by more than 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Built with the strength of an open-source community of 13,000+ members, our metadata graph technology provides unmatched scalability, extensibility, and in-depth visibility into AI and data assets. Our SaaS offering, DataHub Cloud , delivers AI-powered discovery, observability, and governance — empowering organizations to accelerate time-to-value, ensure AI reliability, and bring order to data chaos. We’re growing fast, and we’re looking for people who are as customer-obsessed as they are technically strong. The Role We are seeking a gifted and resourceful Customer Centric Engineer (CCE) to serve as the bridge between our customers and Engineering teams. This is beyond traditional support — it’s a hybrid role where you’ll provide advanced troubleshooting, help guide onboarding, and partner with Engineering and Product teams to shape both the customer experience and the evolution of DataHub itself. What You’ll Do Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. Ensure our customers achieve fast and lasting success with DataHub. Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. Continuously expand your technical skill set through training, certifications, and self-directed learning. What You’ll Bring Benefits and Perks We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth. Competitive compensation We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it. Equity for everyone Every team member receives an ownership stake in the company. When we grow, you grow with us. Remote Work All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid. Location flexibility Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time. Comprehensive health coverage Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents. Flexible savings accounts We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs. Support for every path to parenthood Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure. Time off that works for you We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life. Why Join Us DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way. By joining our team, you’ll: Tackle high-impact challenges at the heart of enterprise AI infrastructure Ship production systems that power real-world use cases at global scale Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!

• Partner with the account executives from start to finish to help secure new business • Develop trusted advisor relationships with customer stakeholders, and executive sponsors • Engage with prospects to understand their needs and gather requirements • Help sales to qualify prospects • Build and present demos and presentations tailored to specific customer needs • Shape Proof of Concept success criteria • Educate prospects on implementation and usage of the product and answer any technical questions including product, value analysis, security, and compliance • Marshall internal cross-functional resources and orchestrate actions to help close deals • Stay on top of industry trends and competitive analysis • Gather customer feedback and work closely with product team to enhance product offering by suggesting solutions to meet client needs • Ensure a smooth transition from pre-sales to post-sales handoff to our Customer Success team

• Serve as a trusted technical advisor, guiding customers on data ingestion, governance, and best practices • Collaborate with customers to understand their business needs, developing solutions that align with their objectives • Build custom integrations and resolve technical issues during customer onboarding