• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Salesforce.com and Professional Services Automation (PSA) / FinancialForce projects and enhancements • Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions • Own functional tasks and deliverables, including: SOX reporting, process definition, requirements gathering and backlog management, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications • Create and maintain project, application and architectural design, and process documents • Work to drive adoption and alignment across the company’s business processes and systems • Ensure the consistency and quality of data across the company • Use and recommend best practices while delivering scalable high quality solutions

• Provide critical support for Oracle EBS R12 current implementation • Address and resolve issues while implementing improvements to Oracle EBS and its interfaces • Collaborate with Finance and other business groups to design and optimize Oracle Financials environment • Document requirements and propose solutions for increased business efficiency • Manage deployments through the Service Now platform • Work with Oracle Support to manage Service Requests and document bugs

Role Description This is a remote position and can be located anywhere in the United States. A highly skilled and experienced NICE CX specialist is needed to design and deliver advanced contact center solutions. This position focuses on deep technical expertise in NICE CXone, NICE scripting, and AI-driven customer experience capabilities. The role emphasizes building scalable, high-performance solutions that enhance agent workflows, automate customer interactions, and improve overall service delivery. This individual will design, develop, implement, and maintain NICE-based solutions, ensuring system stability, seamless integrations, and exceptional user experience. Strong focus will be placed on scripting, automation, and AI to optimize business processes and customer outcomes. Key Responsibilities - Design, develop, test and implement custom solutions within the NICE CXone ecosystem with a strong emphasis on scripting and automation. - Develop and maintain NICE Studio scripts, including advanced IVR flows, call routing logic, and event-driven workflows. - Build and enhance integrations between NICE CXone and enterprise systems using APIs and event-driven architecture - web services, webhooks, REST and SOAP APIs. - Create reusable scripting frameworks and components to accelerate development and standardize solutions. - Troubleshoot complex issues across contact center platforms, integration layers, and scripting logic. - Collaborate with stakeholders to gather business requirements and translate them into scalable NICE-based solutions. - Develop and implement AI-driven automation, including conversational IVR, NLP, and intelligent routing. - Optimize agent experience through workflow automation, screen pops, and contextual data delivery. - Create and maintain documentation for scripts, integrations, workflows, and technical designs. - Conduct code reviews and provide technical mentorship to team members. - Monitor system and script performance, identifying opportunities for optimization and resiliency improvements. - Implement best practices for security, performance, scalability, and maintainability. - Stay current with NICE CXone innovations, scripting capabilities, and emerging AI technologies. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 5+ years of experience in solution engineering or development focused on NICE CXone. - Strong hands-on experience with NICE Studio scripting and workflow development. - Proven experience designing IVR systems, call flows, and intelligent routing strategies. - Experience in Digital multichannel: Chat, SMS, email, and voice design and integration. - Strong understanding of contact center technologies, telephony, and operational workflows. - Experience integrating contact center platforms with enterprise systems using APIs. - Proficiency in REST, SOAP, JSON, and XML integrations. - Proficiency in at least one programming language (JavaScript, Python, Java). - Familiarity with AI technologies such as NLP, conversational AI like Cognigy, and automation platforms. - Understanding of authentication protocols (OAuth, SAML, JWT). - Experience with NICE modules such as Quality Management, Workforce Management, analytics, predictive dialer, Auto Summary, Auto Scoring and automation tools. - Strong analytical, problem-solving, and troubleshooting skills. - Excellent communication and collaboration skills. - Strong working experience in Integrations with Salesforce, ServiceNow, and Snowflake. - Strong understanding of contact center KPIs, reporting, and analytics. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with an expected base pay ranging from $89,000 - $125,000 annually.

• Own and administer our core financial systems - NetSuite today, with FloQast and Ramp coming online - including configuration, business logic, and day-to-day system health. • Identify manual, recurring, or error-prone finance operations (month-end close, reconciliations, reporting, procure-to-pay) and reduce or remove them through automation, choosing the simplest effective approach and partnering with engineering for heavier builds. • Serve as the business-logic and data expert for the finance domain, partnering with engineering to define and maintain the rules and canonical definitions the systems rely on. • Build cross-system integrations on a central, version-controlled, observable integration platform in partnership with engineering, rather than as one-off scripts buried inside individual tools. • Act as the dedicated systems partner to Finance and Accounting: translate their needs into system capability, own those working relationships, and serve as the technical owner for financial-vendor onboarding, configuration, and administration. • Use modern AI tooling to draft automations and accelerate routine system work, amplifying your output rather than adding manual effort.