Smarter Surfaces for a Better World
Account Specialist
Location
Florida
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Account Specialist
Axalta
• Acts as primary point of contact for identified customers and builds strong, collaborative relationships • Understands key elements of the business agreement with each customer • Develops and executes account plans capturing the product, color and services needs of the customer • Understands and accurately communicates the values and benefits of Axalta product, color, and services • Understands and engages the appropriate resources to meet the unique needs of each customer • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC) • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer • Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency • Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups • Leads paint conversion efforts and solicits distribution resources to support the customer • Maintains accurate account information and contact data in SalesForce (SFDC) • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers
Job Requirements
- An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
- Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
- Working knowledge Axalta’s core product lines and repair shop business fundamentals
- Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
- Self-disciplined and able to perform effectively in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
- Strong team player and actively seeks opportunities to support territory activities and meet customer needs
- Demonstrates effective written and oral communication skills
- Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
- Must be willing and able to travel up to 50% of the time
- Valid Driver’s License required.
Benefits
- Professional development opportunities
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