• Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. • Duties can include order entry as well along with other task/projects which could be deemed necessary by their manager. • Account Management, Phone support, Meetings & Email support, Research & Problem solving.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. • Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility. • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person. • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency. • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.

• Customer Onboarding: Lead onboarding calls for new SMB customers, gather and validate required documentation and data, coordinate internal implementation tickets, and ensure customers are successfully launched on the platform. • Customer Engagement: Serve as the primary point of contact for SMB customers throughout their lifecycle, addressing questions, providing guidance, and ensuring a positive customer experience. • Training & Enablement: Host customer training sessions as needed to drive product adoption, user engagement, and customer success. • Renewal & Growth: Help drive customer renewals and expansion opportunities. • Reporting & Analysis: Deliver regular impact reports and dashboards to customers, highlighting program performance, value, and return on investment. • Lifecycle Coordination: Manage ongoing customer requests and account activities post-onboarding, ensuring processes are executed accurately and in accordance with company standards. • Account Health Management: Monitor customer accounts for adoption trends, satisfaction, and retention risks, proactively developing strategies to improve customer outcomes. • Process Optimization: Continuously evaluate and improve customer lifecycle processes to drive operational efficiency and enhance the overall customer experience.