Job Closed
This listing is no longer active.
Account Integration Specialist
Location
Maryland
Posted
10 days ago
Salary
$56.7K - $86.2K / year
Seniority
Senior
Job Description
Account Integration Specialist
RR Donnelley
• Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project) • Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project) • Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work • Submit Statement of Work to legal for approval • Analyze and review the customer requirements and make determination on the scope of the overall project • Pull together the appropriate resources/departments required to successfully implement a customer campaign • Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project • Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability • Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule • Make changes to plans when requirements change/shift • Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays • Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards • May hold color review meetings with the customer to review and make changes to jobs • May be involved in establishing test cases and final sign-off on projects for go live to the customer • Performs other related duties and participates in special projects as assigned
Job Requirements
- Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience
- Must be able to recognize anomalies and critical situations and respond appropriately
- Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity
- Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
- May require knowledge of or ability to quickly learn specialized software to complete work assignments
- Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments
- Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand
- Must be able to proactively listen to others to understand issues and situations
- Must be able to clearly articulate business needs to both internal and external customers
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with match
- life insurance
- other voluntary supplemental insurance coverages
- tuition assistance
- maternity leave
- adoption assistance
- employer/partner discounts
Related Guides
Related Job Pages
More Account Specialist Jobs
• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts. • Effectively utilize AbbVie’s sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan. • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems. • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts. • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.
• Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. • Duties can include order entry as well along with other task/projects which could be deemed necessary by their manager. • Account Management, Phone support, Meetings & Email support, Research & Problem solving.
• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience
