• owning the post‑sale customer relationship • leading onboarding to ensure customer value • developing success plans and defining customer goals • monitoring customer health and addressing risks • delivering regular business reviews • advocating for user needs and championing feedback • partnering with Account Managers for coordinated strategy • providing insights and strategic recommendations

• Use your extensive product knowledge to act as a subject matter expert and advisor to our consulting teams • Support high-stakes customer implementations and pre-sale activities • Drive internal enablement initiatives • Mentor and advise consultants, including shadowing on customer calls • Collaborate with the Product team to understand new features and create essential training and enablement collateral for consultants and subcontractors • Provide expert assistance on escalated customer implementations to ensure successful outcomes and support pre-sale activities • Travel an estimated 25% for customer visits, industry events, and department training

• Become an expert in Kevel, our APIs, and what they can do. • Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings. • Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility. • Ensure successful implementation and integration of Kevel’s products and services. • Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle. • Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues. • Assist in the completion of customer RFPs and security/infrastructure questionnaires. • Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions. • Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members. • Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption. • Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.

• Supports the design, evaluation, and integration of utility‑scale energy storage systems (ESS). • Conducts technical due diligence for inverter products, evaluating performance, reliability, safety, and compliance. • Reviews and validates technical specifications, certifications, vendor data, and control features. • Develops internal tools for sizing, system modeling, and design validation. • Participates in product roadmap discussions, providing engineering input on features, testing needs, integration and certification requirements. • Collaborates with procurement, product management, and R&D to align supplier capabilities with internal requirements and commercial timelines. • Provides engineering guidance for project‑specific requirements and customer‑driven customizations. • Maintains documentation traceability, vendor evaluation records, and internal decision logs.