• You can smell a suppressed listing • You’ve got a sixth sense for trouble • You’re fluent in Amazon Seller Central • You understand how listings, keywords, ads, and account health work together • Disciplined execution drives real marketplace growth • Support by good people who know what they’re doing • Operate at the highest level, on real brands • Team respects the craft of marketplace work • Managed real ASINs and made live listing updates • Comfortable updating titles, bullets, backend attributes, A+ content, and images • Spot inconsistencies early and fix them • Comfortable opening and managing cases end-to-end • Understand how Amazon ads fit into the broader marketplace ecosystem • Export and organize campaign data accurately • Recognize underperforming keywords, ASINs, audiences, placements, or campaigns • Care about spreadsheets being right • Stay organized and keep track of moving pieces • Understand marketplace work compounds

• Lead and coordinate multi‑market pursuits across regions, partnering with business development, sector leaders, and service lines to identify, qualify, and win complex opportunities. • Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach. • Lead RFP responses, presentations, and client interviews for large, complex, multi‑market assignments. • Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans. • Maintain visibility into multi‑market pipeline activity, forecasting potential revenue and conversion performance. • Act as a senior client‑facing representative through pursuit close and early engagement phases. • Collaborate with marketing teams to develop and maintain multi-market specific collateral for quick response requirements and sector specific opportunities. • Establish structured account management frameworks for multi‑market and national clients. • Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines. • Ensure consistency in service delivery, risk management, and quality assurance regardless of geography. • Monitor financial performance, delivery quality, and client satisfaction across active multi‑market accounts.

• Develop Professional Education programs and strategies for the IHFM business unit • Identify, engage independently, and influence KOLs to develop aligned messages • Create and manage product training documents and educational tools • Measure effectiveness of educational tools and lead implementation of solutions

• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory. • Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties. • In addition to performing minor carpentry, plumbing and electrical maintenance, perform preventative, corrective and predictive maintenance, troubleshoot and service of commercial HVAC systems. • Perform tests and analysis of data to assure the proper functioning of equipment and provide recommendations as appropriate. • Complete thorough Preventative Maintenance Checks and Services on all standard package and split unit HVAC systems that are common among EFO’s light commercial customers. • General repairs of steam/hot water boiler systems. • Perform minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets). • Perform routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition. • Complete service inspections and asset inspections as needed. • Maintains timely and consistent communications with customer and internal support teams.