The Emily Program is an industry leader in the eating disorder treatment field with locations in MN, OH, PA, and WA.
Admissions Admin Assistant
Location
Minnesota
Posted
6 days ago
Salary
$37K - $42K / year
Seniority
Mid Level
Job Description
Admissions Admin Assistant
The Emily Program
• Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals. • Forward emails, voicemails, and webform submissions to the appropriate team members for follow-up. • Process miscellaneous inbound communications, including Contact Us webforms and general admissions inquiries. • Enter referrals received via email and fax into Salesforce accurately and promptly. • Manage the Admissions fax line by forwarding documentation to the appropriate Admissions Coordinator (AC). • Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for required follow-up actions (e.g., benefit verification completion, adding to the outpatient waitlist, etc.) • Enter client information in Census Web App for individuals pursuing treatment at The Emily Program. • Create myHealthPointe accounts for admitting clients. • Assigning new leads and internal referrals to appropriate team members based on workflow and coverage needs. • Take live messages on the phone queue as needed and ensure timely communication to staff. • Schedule TH MI appointments in Avatar NX and Secure Video platforms. • Maintain accurate data entry and documentation across multiple systems and platforms. • Support admissions operations through effective coordination, communication, and administrative support. • Shift responsibilities to meet the current demand of the team based on call volumes, which could include making outbound calls to help reach team goals
Job Requirements
- High school diploma or equivalent, required.
- Bachelors degree (preferably in a human services-focused field i.e social work, psychology, etc.) or equivalent experience preferred.
- 2+ years of experience of healthcare experience preferred.
- 2+ years of experience with direct client service preferred (employment or volunteer capacity).
- Experience in mental health care and eating disorder treatment preferred.
- Experience with insurance companies and insurance terminology preferred
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Paid time off including seven paid holidays and one floating holiday
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