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Director, Knowledge Management
Location
California
Posted
3 days ago
Salary
$200.6K - $230K / year
Seniority
Lead
Job Description
Director, Knowledge Management
ŌURA
• Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness. • Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready. • Partner with senior leadership to identify and mitigate organizational memory risks. • Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive). • Build and mobilize a cross-functional network of department champions to lead migration efforts. • Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT. • Partner with Legal to manage compliance carve-outs, legal holds, and retention policies. • Standardize knowledge capture for critical transitions (departures, role changes, org redesigns). • Embed retrospective practices to systematically document decision rationales and project context. • Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT. • Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity). • Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles). • Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.
Job Requirements
- 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
- Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
- Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
- Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
- Familiarity with data retention compliance, legal governance, or HR/L&D operations.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
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