• Lead requirements discovery and analysis efforts for insurance and e-commerce initiatives. • Partner with business, product, compliance and IT teams to translate business needs into functional requirements, user stories and process flows. • Analyze insurance operations including policy lifecycle, enrollment, billing, claims and regulatory requirements. • Support e-commerce capabilities such as online quoting, enrollment, payments, customer self-service and digital integrations. • Document current-state and future-state processes, identifying opportunities for optimization and scalability. • Facilitate workshops, backlog refinement sessions and solution reviews, while supporting UAT planning, execution and defect resolution.

• The Business Analyst – Travel Technology is responsible for analyzing, documenting, and supporting mid-office technology, agent systems, and applications used across the Global Travel Collection. • Act as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service, and operational quality. • Supports both leisure and corporate travel divisions by driving productivity-enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation, and integration with third-party travel technology providers. • Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients. • Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements. • Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists. • Analyze current-state workflows and systems, identify gaps, and define future-state solutions. • Clearly communicate desired functionality versus existing system behavior to technical teams and vendors. • Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions. • Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution. • Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment. • Manage and prioritize multiple concurrent projects across departments and systems. • Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution. • Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides. • Communicate project status, risks, and changes clearly and proactively to stakeholders. • Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes.

• act as the primary functional liaison between the client, MCOs, and our internal technical teams • lead requirements gathering sessions • manage client expectations regarding system capabilities and timelines • investigate root causes of systemic issues and collaborate with Operations team • serve as the Subject Matter Expert on Medicaid workflows • support Compliance Manager in assessing impact of new mandates

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides analytical and documentation support for complex state or federally funded health initiatives. Supports program implementation by assisting with: - Grant administration - Procurement and deliverable tracking - Reporting workflows - Compliance documentation under the direction of senior staff Maintains structured trackers for: - Milestones - Deliverables - Reporting deadlines - Partner/subrecipient documentation Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring. Assists with: - Reconciliation of basic financial and performance information - Preparation of supporting materials for recurring reports and deliverables Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution. Qualifications - High school diploma or GED required - Associate’s or Bachelor’s degree in public health, public administration, business administration, health policy, data analytics, economics, or related field preferred - Minimum 1 year of experience supporting administrative, analytical, or program coordination functions, preferably within public-sector, healthcare, or grant-funded environments - Experience working with structured trackers, documentation systems, and/or reporting workflows preferred - Comfortable working with data in Excel and maintaining organized documentation; strong attention to detail and ability to follow defined processes - Exposure to compliance-driven or documentation-intensive environments preferred Benefits - Equal opportunity employer - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs - Confidentiality of information provided for accommodations Pay Range The pay range for this position based on full-time employment is: - $61,232.00 - $104,094.00