• Conduct remote stakeholder interviews and requirements elicitation sessions • Analyze and document business processes, workflows, and system requirements • Develop business cases and propose process improvement solutions • Create data analysis reports and present findings to technical and non-technical audiences • Support system implementation and business transformation initiatives across the 88th RD AO • Assume full QCM authority and responsibilities — authorized to act on behalf of Contractor for all QC matters • Serve as quality control point of contact for the Government • Monitor contractor performance against QCP standards; initiate CARs as required • Ensure continuity of quality control oversight across all PWS task areas

• Conduct remote stakeholder interviews and requirements elicitation sessions • Analyze and document business processes, workflows, and system requirements • Develop business cases and propose process improvement solutions • Create data analysis reports and present findings to technical and non-technical audiences • Support system implementation and business transformation initiatives across the 88th RD AO • Assume full PM authority and responsibilities — authorized to bind the Contractor • Serve as primary contractor point of contact for Government COR and KO • Manage on-site and remote personnel across the 88th RD AO • Ensure continuity of contract deliverables, reporting, and compliance

• Partner with the Product Owner to translate strategic objectives into detailed, prioritized product requirements and user stories. • Elicit, document, and manage business, functional, and non-functional requirements through interviews, workshops, and analysis of business processes. • Develop clear and concise user stories, acceptance criteria, and supporting artifacts (e.g., process flows, wireframes, data models). • Serve as a bridge between business stakeholders and the Agile development team, ensuring shared understanding of requirements and priorities. • Collaborate closely with designers, developers, testers, and other team members to refine requirements during sprints. • Support backlog grooming, sprint planning, reviews, and retrospectives by providing context and clarity. • Conduct impact analysis on proposed changes, enhancements, and new features. • Ensure requirements traceability from business strategy through delivery and testing. • Identify and communicate risks, dependencies, and assumptions that could affect delivery. • Support user acceptance testing (UAT) by helping define test cases and validating that requirements are met. • Continuously monitor product performance and gather feedback to recommend improvements. • Occasional travel required.

• Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions. • Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights. • Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency. • Facilitate monthly and weekly business reviews for owned models. • Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo). • Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy. • Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency. • Prioritize tasks, meet critical deadlines, and manage expectations effectively. • Perform additional tasks as needed.