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Internova Travel Group logo
Internova Travel Group

Internova Travel Group delivers expertise to corporate, leisure, and luxury clients through its 6,000+ company-owned, affiliated, and franchised travel agencies

Senior Business Analyst – Travel Technology

Location

United States

Posted

111 days ago

Salary

$64.6K - $105.9K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishJavaSQL.NET

Job Description

Senior Business Analyst – Travel Technology

Internova Travel Group

• The Business Analyst – Travel Technology is responsible for analyzing, documenting, and supporting mid-office technology, agent systems, and applications used across the Global Travel Collection. • Act as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service, and operational quality. • Supports both leisure and corporate travel divisions by driving productivity-enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation, and integration with third-party travel technology providers. • Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients. • Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements. • Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists. • Analyze current-state workflows and systems, identify gaps, and define future-state solutions. • Clearly communicate desired functionality versus existing system behavior to technical teams and vendors. • Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions. • Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution. • Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment. • Manage and prioritize multiple concurrent projects across departments and systems. • Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution. • Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides. • Communicate project status, risks, and changes clearly and proactively to stakeholders. • Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes.

Job Requirements

  • Bachelor’s degree or equivalent professional experience
  • 3–5 years of experience working with mid-office or quality control systems in the travel industry
  • Strong knowledge of QC systems; Mid Office COMPLEAT/GDSX experience preferred
  • Hands-on experience with GDS platforms, particularly Sabre and Worldspan
  • Understanding of online booking tools and end-to-end travel workflows
  • Ability to translate business requirements into technical and functional documentation
  • Familiarity with databases and SQL for data analysis and validation
  • Working knowledge of version control concepts
  • Exposure to XML standards, web services, and system integrations
  • Basic understanding of Java and working-level knowledge of VB.NET
  • Proficiency in Microsoft Office applications

Benefits

  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • discounted pet insurance and auto, home, & renters insurance

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