Role Description This role is open to candidates based in Brisbane, Australia or the West Coast, USA. We are seeking an experienced and strategic Ecommerce Manager to lead the evolution of Coco & Eve’s direct-to-consumer digital presence. This is a high-ownership role at the intersection of brand, data, and technology — responsible for translating our brand vision into a seamless, high-converting digital experience that drives sustainable growth. You will own the ecommerce strategy end-to-end: - Leading UI/UX design change processes - Managing our analytics tech stack - Driving SEO and AI indexing strategy - Forecasting and deep customer cohort analysis to improve LTV: CAC across markets You will be the digital custodian of the Coco & Eve brand experience online, ensuring every touchpoint reflects who we are and drives meaningful business outcomes. Qualifications - 5–8 years of experience in ecommerce management, digital experience, or a related role - Demonstrated experience leading UI/UX design change processes - Strong analytical capabilities - Experience with ecommerce forecasting and multi-market reporting - Solid understanding of SEO best practices - Proficiency in web analytics platforms (e.g. GA4, Heap, Amplitude) - Experience with A/B and multivariate testing - Strong understanding of customer cohort analysis, LTV:CAC dynamics, and lifecycle marketing principles - Excellent communication skills - Detail-oriented and highly organized - Background in beauty or DTC ecommerce preferred but not essential - Bachelor’s degree or equivalent experience Requirements - Lead the end-to-end design change process for UI/UX across all digital touchpoints - Champion a brand-led digital experience - Partner with UX/UI designers and developers - Conduct in-depth user research and usability testing - Own ecommerce forecasting - Define and execute the ecommerce roadmap - Collaborate with cross-functional teams - Drive A/B and multivariate testing - Own and evolve the analytics tech stack - Build and maintain dashboards and reporting frameworks - Drive a data-driven understanding of key customer cohorts - Generate regular performance reports and strategic recommendations - Lead the SEO strategy - Define and execute an AI indexing strategy - Stay current on emerging trends in search, AI, and ecommerce - Develop a data-driven understanding of customer cohorts - Work closely with the CRM and performance marketing teams - Identify opportunities to improve repeat purchase rates, AOV, and overall customer lifetime value Benefits

Role Description We are currently looking for a motivated Virtual Assistant with expertise in technical operations to join our client's Chief Information Officer (CIO). In this role, you will be responsible for performing various tasks, including: - Provide direct administrative and technical support to the CIO; - Manage product imports, updates, and data maintenance within Acumatica ERP; - Support Shopify store management, including product updates and basic website maintenance; - Monitor software updates, integrations, and overall system performance; - Troubleshoot basic technical issues and coordinate with software vendors when needed; - Maintain technical documentation, SOPs, and internal process documentation; - Organize data, create reports, and analyze information using Excel or Google Sheets; - Manage calendars, administrative tasks, and project coordination; - Support ongoing automation and system improvement initiatives; Qualifications - Previous experience in a technical support, technical virtual assistant, operations support, or similar role; - Experience working with Acumatica ERP (or another ERP platform) and Shopify; - Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis; - Strong technical aptitude and the ability to learn new systems quickly; - Excellent problem-solving and troubleshooting skills; - Experience coordinating with software vendors or third-party support teams; - Strong organizational skills with exceptional attention to detail; - Ability to create and maintain clear documentation and SOPs; - Strong written and verbal English communication skills; - Ability to work independently and proactively manage priorities after onboarding; - Availability to occasionally support system updates outside regular business hours; Benefits - Work from home; - Payment in dollars per working hour (30-hour week); - Starting salary between $6 - $10 per hour depending on your experience, with room for raises based on performance; - A workplace that values its people; - Professional development opportunities to grow your career; - Be part of a supportive team that values your input and achievements; - Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Role Description The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. Main Responsibilities - Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. - Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. - Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. - Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. - Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. - Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. - Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. - Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. - Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. - Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. Qualifications - Bachelor’s degree or equivalent experience in business, communications, or related field. - 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. - Proven success in managing complex renewals and retention strategies with measurable results. - Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. - Strong analytical skills with the ability to interpret data and develop actionable insights. - Exceptional communication, presentation, and collaboration skills across multiple stakeholders. - Experience influencing pricing strategies, migration planning, and account growth initiatives. - Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $88,562 - $118,079 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $92,996 - $123,991 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $97,419 - $129,891 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• You will take strategic and operational responsibility for our Amazon and Otto channels. • You will continuously optimize our brand presence and the digital shopping experience. • You will maintain, nurture, and optimize existing listings and support new product launches operationally on both platforms. • You will analyze our KPIs, derive razor-sharp recommendations for action, and implement them directly. • You will keep a constant eye on our keyword rankings and proactively ensure we stay ahead. • You will manage our advertising budget and run PPC campaigns as efficiently as possible. • You will work closely with our compliance department to ensure all requirements are implemented clearly and promptly on Amazon. • You will conduct research and potential analyses for new products.