LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Citizenship: U.S. Citizenship Required Clearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: Active DHS Public Trust clearance or higher. 9+ years of hands-on experience with ServiceNow platform development and administration. ServiceNow Certified System Administrator (CSA). Strong expertise in ServiceNow App Engine and custom application development. Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. Proven ability to lead development teams and ensure efficient, high-quality solution delivery. Experience working in Agile environments with tools like Jira or Azure DevOps. Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. Experience working with Amazon Web Services (AWS). Strong scripting skills in JavaScript, GlideScript, and Flow Designer. Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. Strong leadership and mentoring skills, with experience managing development teams. Exceptional problem-solving, analytical thinking, and troubleshooting abilities. Excellent stakeholder management, communication, and presentation skills. Conflict resolution expertise to mitigate risks and ensure project success. Preferred: Experience with HR Service Delivery (HRSD) solutions within ServiceNow. Deep expertise in ServiceNow platform architecture and solution design. Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

This role involves engaging with warm leads who have already expressed interest in our client's services. Follow up with potential customers to convert "Maybe" into "Yes" Act as a Brand Ambassador by explaining the value of service guarantees Manage the calendar using CRM (Go High Level) to schedule jobs Navigate objections with a positive attitude

This role involves designing and engineering software solutions while collaborating with various teams. Ability to design and engineer software solutions, including documenting, collaborating and aligning with portfolio architects, solution architects, and the local team. Strong ability to communicate, facilitate, and educate within a group setting. Strong ability to collaborate with others to solve local problems or complex design solutions both in and outside the team. Ability to balance problem solving or working on a variety of systems unrelated to one another. Passion and appetite to drive technical improvements with the goal of speeding up delivery. Assist, coach, and mentor other engineers on the team with day-to-day challenges, complex coding issues, and/or problem solving. The ability to translate and communicate complex technical issues into simple terms for non-technical people. Experienced in maturing DevOps and engineering practices. Experience in engineering of either existing or new solutions, enterprise integrations patterns, and/or microservices architecture. Passion for continuous learning and sharing learnings with others. Ability to solve complex problems into sustainable and long-term solutions.

Are you excited about Microsoft Azure? Join us as a Cloud Solution Architect - Cloud & AI ! We work with customers to help them achieve their business priorities and help guide customers in their Cloud & AI transformation journey. We also support customers in evaluating their applications and business requirements, recommend solutions that meet their requirements, and demonstrate these solutions to win technical decisions. We’re seeking a Cloud Solution Architect - Cloud & AI with deep expertise across Azure workloads, including AI, Applications, Infrastructure, and Data, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions, modernize applications, and optimize infrastructure on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will vary according to role. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Build trusted relationships with IT Executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for their success. Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft’s best practices and frameworks like CAF and WAF. Drive technical excellence across Azure workloads—including AI, Apps, Infra, and Data—ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. Own the end-to-end technical delivery for a defined set of strategic accounts, ensuring alignment with customer success plans and maximizing the value of Microsoft investments. Accelerate Azure consumption and customer outcomes by delivering repeatable IP, resolving technical blockers, and providing delivery oversight for key engagements. Collaborate with internal teams and partners to design impactful delivery proposals and support execution with clarity and confidence. Actively contribute to Microsoft’s technical communities by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums. Stay ahead of the curve by maintaining advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, Fabric, and more. Inspire customer innovation by helping them adopt AI at scale, guiding them through their transformation journey with confidence and clarity. Demonstrate a growth mindset by continuously developing your skills, aligning with business priorities, and contributing to a culture of learning and excellence. Embody our culture and values Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, certifications). Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.