Role Description This is your opportunity to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Senior Analyst Capacity Planning and Forecasting, you hold primary accountability for the headcount and hiring strategies that power Hilton Reservation and Customer Care contact centers globally. Unlike a traditional analyst role, you will focus on strategically balancing exceptional guest experiences, service level performance, and global cost optimization. You will use advanced business intelligence and predictive modeling to mitigate operational risk and lead long-term planning decisions. Reporting to the Senior Manager of Forecasting, Planning and Analytics, you serve as the strategic consultant to our Partner Managers and external service providers. You lead the roadmap that brings global hiring decisions to life, distilling complex data into executive-level insights and owning global initiatives from concept through delivery. What you'll do during a typical day: - Lead recurring Workforce Management calls with external partners to synchronize on contact volume trends, performance gaps, and execution of staffing strategies. - Build optimized headcount and hiring plans by managing customer experience, service levels, and global cost efficiencies. - Be the primary contact for communicating hiring plan adjustments and staffing changes to Partner Managers to ensure seamless contact center coverage. - Maintain advanced staffing models using Python to create predictive targets for headcount and hiring needs. - Analyze contact flows and track staffing accuracy to measure operational efficiency across internal and external partner teams. - Use tools like MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports to identify trends and discover root causes of results. - Translate complex forecast and capacity outputs into clear, data-driven operational guidance for business owners. How you'll collaborate with others: - Engage with Partner Managers and external vendors to align on headcount requirements and contact volume support. - Translate staffing model outputs and operational variances into clear, actionable executive summaries for global leadership. - Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans. - Work across teams and functions, embracing diverse perspectives to arrive at solutions to staff and support our customers. Projects you'll take ownership of: - Lead the development of staffing and hiring plans for assigned global business units. - Design complex hiring scenarios tied to growth, seasonality, and shifting operational needs. - Oversee the communication and reporting workflows that bridge internal planning with external partner performance. - Challenge the status quo by mastering new tools or languages to improve the capacity toolkit. Qualifications - Two (2) years of experience in Capacity Planning or Modeling in a contact center environment. - One (1) year of experience in Quantitative and Qualitative analysis including the use of statistical and predictive models. - High level of proficiency in SQL-based BI tools (e.g., MicroStrategy, Alteryx, or Power BI). - Working knowledge of Python, including the skill to read, understand, and modify existing scripts. - Expertise in communicating analytical findings to important partners and executives. Requirements - Bachelor's Degree in a related quantitative field (Mathematics, Statistics, Computer Science) or equivalent specialized experience. - Experience managing projects and timelines, working directly with partners. - Experience using programming languages to build scripts such as R. - Knowledge of database architecture and data modeling principles and techniques. Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.

Role Description Work remotely while using your denial management expertise to make a direct impact on healthcare operations. - Work Style: Remote - Location Requirement: Must reside in Florida or Georgia - FTE: Full-Time (1.0 FTE) Responsible for reviewing technical denial claims and submitting reconsiderations and appeals to ensure accurate and timely reimbursement. Optimizes financial performance within the revenue cycle by maintaining low denial rates and maximizing recovery across the enterprise. - Conducts root cause analysis of denied payments through comprehensive review of patient encounters, payer contracts, historical denial trends, and appeal outcomes. - Maintains strong relationships with third-party payers, responding to inquiries, disputes, and correspondence. - Collaborates with Enterprise Technical Denial Assistance leadership and Managed Care to escalate and resolve complex denial issues while ensuring compliance with state and federal regulations. - Serves as a subject matter expert in denial management, partnering with revenue cycle teams to implement best practices that improve reimbursement and reduce organizational write-offs. Qualifications - High School Diploma or GED required - Minimum of four (4) years of experience in billing, insurance follow-up, collections, or denial management within a hospital or clinical setting Requirements - Identify, prioritize, and resolve denied claims, including initiating timely appeals and reconsiderations - Interpret and apply payer contract terms to ensure accurate claim resolution and reimbursement - Conduct internal and external correspondence clearly, professionally, and in compliance with organizational standards - Review and take appropriate action on EOBs, denial letters, appeal determinations, and documentation requests in a timely manner - Meet productivity and accuracy standards, including working an average of 60 accounts per day with a 98% accuracy rate - Manage and work multiple payer workqueues, including Medicare, Medicaid, government, commercial, and Medicare Advantage plans - Research and resolve denials related to eligibility, registration, billing errors, missing information, and documentation requests - Initiate and follow up on appeals to prevent timely filing denials and ensure optimal reimbursement outcomes - Evaluate accounts and drive resolution using tools such as remittance advice, denial codes, and payer communications - Identify payer-specific denial trends and escalate findings to leadership with actionable insights for root cause analysis - Collaborate with revenue cycle teams across the enterprise to recommend process improvements and prevent future denials - Review payer policies and communications to identify risks to reimbursement and stay current on regulatory and industry best practices - Proactively identify and resolve at-risk A/R to minimize revenue loss and ensure compliance with contractual deadlines Company Description

• The Analyst will record documents in the ERP, perform month-end closings, calculate and remit direct and indirect taxes; • Analysis of indirect taxes and ERP master data; • Filing of tax obligations (EFD CONTRIBUTIONS / SPED FISCAL / MIT / DCTFweb / REINF / GIA / DIRF / SCANC / SIMP, etc.); • Research tax legislation and provide updates to clients as necessary; • Resolve outstanding tax issues to enable issuance of federal, municipal and state tax certificates.

• Prestar Suporte de Nível I via telefone, chat e presencialmente. Orientar os usuários de forma clara sobre o uso dos módulos, características e dúvidas operacionais do sistema. • Atender aos chamados de suporte, realizando as parametrizações e ajustes de configuração no sistema, garantindo a conclusão das demandas dentro dos prazos estipulados, gerenciar o próprio tempo e priorizar a fila de chamados de forma eficaz. • Realizar a análise e diagnóstico inicial de incidentes de produção. Em casos de problemas de Nível II, efetuar o escalonamento imediato para o suporte técnico remoto, e acompanhar, homologar e validar a entrada da solução em produção. • Aplicar conhecimentos básicos em SQL, JavaScript, HTML e CSS para criar formulários dinâmicos, otimizar processos internos e desenvolver relatórios gerenciais (BI) para apoiar a tomada de decisão. • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.