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Analista de Serviços de TI Jr – Afirmativa para PcD

AnalystAnalystFull TimeRemoteJuniorTeam 1,001-5,000Since 1990H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

4 days ago

Salary

0

Seniority

Junior

Bachelor DegreePortugueseJavaScriptSQL

Job Description

Analista de Serviços de TI Jr – Afirmativa para PcD

Softplan

• Prestar Suporte de Nível I via telefone, chat e presencialmente. Orientar os usuários de forma clara sobre o uso dos módulos, características e dúvidas operacionais do sistema. • Atender aos chamados de suporte, realizando as parametrizações e ajustes de configuração no sistema, garantindo a conclusão das demandas dentro dos prazos estipulados, gerenciar o próprio tempo e priorizar a fila de chamados de forma eficaz. • Realizar a análise e diagnóstico inicial de incidentes de produção. Em casos de problemas de Nível II, efetuar o escalonamento imediato para o suporte técnico remoto, e acompanhar, homologar e validar a entrada da solução em produção. • Aplicar conhecimentos básicos em SQL, JavaScript, HTML e CSS para criar formulários dinâmicos, otimizar processos internos e desenvolver relatórios gerenciais (BI) para apoiar a tomada de decisão. • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

Job Requirements

  • Graduação completa em tecnologia ou cursos afins;
  • Experiência em funções de Suporte Técnico e atendimento a usuários (Service Desk/Help Desk);
  • Conhecimento básico na escrita de comandos SQL (consultas e rotinas) JavaScript, HTML e CSS para criação de rotinas de baixa complexidade;
  • Conhecimento ou interesse em tecnologias de Inteligência Artificial: ferramentas, aplicações e conceitos.

Benefits

  • Vale-alimentação/Vale-refeição; ​
  • Plano de saúde e odontológico; ​
  • Auxílio Home Office;
  • Participação nos Lucros e Resultados; ​
  • Voucher para Kit Setup;
  • Seguro de vida;
  • Day Off aniversário;
  • GoGood | Nav;
  • Programa de promoção à saúde e bem-estar;​
  • Parcerias e descontos.​

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