Role Description We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week). Essential Responsibilities - Review and understand lease agreements, lease terms, and provide guidance to policyholders. - Communicate with policyholders on status of temporary housing needs once families are moved into a property. - Communicate with the policyholder through YourHomelink with approved insurance carriers. - Timely communication with National Account Manager to obtain approval from carrier for extension approval or notice to vacate. - Extend accommodations and facilitate relocations for existing policyholders. - Provide notice to vacate to vendor partners and service claims through return of security deposit. - Address any policyholder concerns and provide superior customer service to policyholders and vendors during their displacement by handling all assigned customer service tickets. - Facilitate communication and build rapport with vendor partners. - Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim. - Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs. - Provide an immediate response and support for a high volume of incoming calls. - Assist with special projects on an as needed basis at the directive of department manager. - Support and assist with operational needs within your team and provide backup when needed. - Monitor the status of displacement terms and provide information timely to policyholders. Qualifications - Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field strongly preferred. - 1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field. - Excellent interpersonal and conflict resolution skills. - Professional written and verbal communication skills. - High level of attention to detail. - Able to meet deadlines and thrive in a fast-paced work environment. - Strong organizational and time management skills. Requirements - This job typically operates in a fully remote environment. - This role routinely uses computers, phones, etc. - While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner. - The employee is frequently required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms. - This position is full-time and will require a flexible schedule that may necessitate occasional evenings/weekends coverage. - Position will require on call responsibilities/support as scheduled by management. Benefits - Competitive pay. - Health, vision, dental and life insurance. - Paid time off. - 401(k) with company matching after one (1) year. - On the job training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Build Strong and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform. • Become a Product Expert in our tools and use your knowledge to educate, coach, and mentor clients – empowering them to drive brand engagement and leverage digital touchpoints. • Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks. • Develop Strategies to Expand Engagement, enable adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities. • Ensure Smooth Process during Onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals, and digital strategy. • Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance customer success. • Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support. • Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs. • Work Collaboratively across Functions within the entire SPINS portfolio to ensure client growth opportunities are actively supported and promoted.

• Actively managing the happiness and renewal of a portfolio of assigned 6sense customers • Partnering with a technical CSM to manage customer onboarding and product rollout • Working with global enterprise customers on 6sense adoption and ROI generation • Managing implementation projects and ensuring visibility into product performance • Assisting customers in promoting service adoption and measuring value • Identifying areas for additional customer growth and building customer advocates • Becoming an expert on the 6sense predictive engine to align with business goals • Advocating for customer product feature priorities internally • Partnering with sales for pre-sales support and demos • Identifying continuous improvement opportunities

• Serve as the technical-functional lead for Salesforce Marketing Cloud; • Develop, maintain and optimize journeys and automations (Journey Builder and Automation Studio); • Create and manage advanced segmentations using SQL, ensuring data quality and performance; • Design and maintain relational Data Extensions; • Develop solutions using AMPscript, HTML/CSS, JavaScript and Cloud Pages; • Monitor, diagnose and resolve failures in journeys and automations; • Ensure the stability, organization and governance of the CRM environment; • Act as a consultant to Marketing, Growth, Sales, Collections and CX teams, participating in technical prioritization and solution design; • Support architecture evolutions in partnership with the CRM Engineer; • Contribute to the continuous improvement of journeys, communications and departmental processes.