• Serve as the technical-functional lead for Salesforce Marketing Cloud; • Develop, maintain and optimize journeys and automations (Journey Builder and Automation Studio); • Create and manage advanced segmentations using SQL, ensuring data quality and performance; • Design and maintain relational Data Extensions; • Develop solutions using AMPscript, HTML/CSS, JavaScript and Cloud Pages; • Monitor, diagnose and resolve failures in journeys and automations; • Ensure the stability, organization and governance of the CRM environment; • Act as a consultant to Marketing, Growth, Sales, Collections and CX teams, participating in technical prioritization and solution design; • Support architecture evolutions in partnership with the CRM Engineer; • Contribute to the continuous improvement of journeys, communications and departmental processes.

Role Description Wir suchen aktuell einen CRM Manager im Bereich eCommerce (m/w/d). Als CRM Manager (m/w/d) verantwortest du die Entwicklung und strategische Weiterentwicklung unserer CRM Kunden. - Verantwortung für die CRM Prozesse der Top Brands in DACH - Enge Zusammenarbeit mit den Foundern - Analyse der KPIs und kontinuierliche Optimierung der Assets - Top 1% Creative Training im Wert von 100k€+ Qualifications - Nachweisbare Erfahrung im Bereich eCommerce / CRM - Gutes Gespür für Social Media Trends & Best Performer - Starke kommunikative Fähigkeiten und echtes Gespür für Menschen - Volle Verfügbarkeit und den Willen, die Extrameile zu gehen Benefits - Gehalt: 4.000€ - 8.000€ pro Monat - Betriebliche Weiterbildung - Erfolgsbeteiligung - Homeoffice-Möglichkeit Company Description Wir produzieren Thumb-Stopping Content für die größten Brands Deutschlands auf TikTok, Instagram und YouTube, der so fesselnd ist, dass man nicht mehr wegschauen kann. - Das RealStudio-Team brennt für Authentizität, Qualität und Herzlichkeit. - Wir leben eine Freedom & Ownership Kultur. - Wir suchen immer nach leidenschaftlichen Persönlichkeiten.

• Handling inbound and outbound comms. • Onboarding new children (and grown-ups) in to our Game Dev clubs. • Helping children get on to the platform, with common pre-session tech issues. • Assisting in the running of the online platform, including replying to messages from children. • Running live online clubs when needed.

• Monitor and manage three primary email inboxes: Catering, Info, and Soul Mates enquiries. • Respond promptly to customer enquiries in each inbox, providing accurate and helpful information. • Ensure all customer communications are logged and tracked appropriately. • Answer incoming calls related to catering follow-ups, delivery orders, general enquiries, and loyalty program queries. • Maintain a professional and friendly tone during all customer interactions. • Handle basic dispute resolution, ensuring customer concerns are addressed calmly and effectively. • Assist with monitoring and responding to Google reviews, ensuring timely and appropriate replies. • Handle enquiries from third-party delivery platforms such as Doordash and Uber Eats. • Update store information, including catering requirements, delivery radius, contact information, and hours of operation. • Collaborate with team members to ensure consistent and up-to-date information is available to customers. • Manage the Soul Mates loyalty inbox, responding to customer enquiries regarding the loyalty program. • Assist in maintaining customer satisfaction and engagement through proactive communication and support. • Willing to provide occasional weekend support when required.