Client Success Coordinator
Location
United States
Posted
6 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Success Coordinator
Homelink Corporation
Role Description We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week). Essential Responsibilities - Review and understand lease agreements, lease terms, and provide guidance to policyholders. - Communicate with policyholders on status of temporary housing needs once families are moved into a property. - Communicate with the policyholder through YourHomelink with approved insurance carriers. - Timely communication with National Account Manager to obtain approval from carrier for extension approval or notice to vacate. - Extend accommodations and facilitate relocations for existing policyholders. - Provide notice to vacate to vendor partners and service claims through return of security deposit. - Address any policyholder concerns and provide superior customer service to policyholders and vendors during their displacement by handling all assigned customer service tickets. - Facilitate communication and build rapport with vendor partners. - Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim. - Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs. - Provide an immediate response and support for a high volume of incoming calls. - Assist with special projects on an as needed basis at the directive of department manager. - Support and assist with operational needs within your team and provide backup when needed. - Monitor the status of displacement terms and provide information timely to policyholders. Qualifications - Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field strongly preferred. - 1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field. - Excellent interpersonal and conflict resolution skills. - Professional written and verbal communication skills. - High level of attention to detail. - Able to meet deadlines and thrive in a fast-paced work environment. - Strong organizational and time management skills. Requirements - This job typically operates in a fully remote environment. - This role routinely uses computers, phones, etc. - While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner. - The employee is frequently required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms. - This position is full-time and will require a flexible schedule that may necessitate occasional evenings/weekends coverage. - Position will require on call responsibilities/support as scheduled by management. Benefits - Competitive pay. - Health, vision, dental and life insurance. - Paid time off. - 401(k) with company matching after one (1) year. - On the job training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Build Strong and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform. • Become a Product Expert in our tools and use your knowledge to educate, coach, and mentor clients – empowering them to drive brand engagement and leverage digital touchpoints. • Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks. • Develop Strategies to Expand Engagement, enable adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities. • Ensure Smooth Process during Onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals, and digital strategy. • Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance customer success. • Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support. • Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs. • Work Collaboratively across Functions within the entire SPINS portfolio to ensure client growth opportunities are actively supported and promoted.
Senior Customer Success Manager
6sense6sense Revenue AI™ reimagines the way revenue teams create, manage and convert pipeline into revenue.
• Actively managing the happiness and renewal of a portfolio of assigned 6sense customers • Partnering with a technical CSM to manage customer onboarding and product rollout • Working with global enterprise customers on 6sense adoption and ROI generation • Managing implementation projects and ensuring visibility into product performance • Assisting customers in promoting service adoption and measuring value • Identifying areas for additional customer growth and building customer advocates • Becoming an expert on the 6sense predictive engine to align with business goals • Advocating for customer product feature priorities internally • Partnering with sales for pre-sales support and demos • Identifying continuous improvement opportunities
• Serve as the technical-functional lead for Salesforce Marketing Cloud; • Develop, maintain and optimize journeys and automations (Journey Builder and Automation Studio); • Create and manage advanced segmentations using SQL, ensuring data quality and performance; • Design and maintain relational Data Extensions; • Develop solutions using AMPscript, HTML/CSS, JavaScript and Cloud Pages; • Monitor, diagnose and resolve failures in journeys and automations; • Ensure the stability, organization and governance of the CRM environment; • Act as a consultant to Marketing, Growth, Sales, Collections and CX teams, participating in technical prioritization and solution design; • Support architecture evolutions in partnership with the CRM Engineer; • Contribute to the continuous improvement of journeys, communications and departmental processes.
E-Mail Marketing / CRM Manager
RealStudio GmbHWir produzieren Thumb-Stopping Content für die größten Brands Deutschlands auf TikTok, Instagram und YouTube, der so fesselnd ist, dass man nicht mehr wegschauen kann. Das RealStudio-Team brennt für Authentizität, Qualität und Herzlichkeit. Wir leben eine Freedom & Ownership Kultur. Das heißt, Du kannst deine Passion voll ausleben und deinen eigenen Bereich gestalten. Wir suchen immer nach leidenschaftlichen Persönlichkeiten, sodass sich kein Tag anfühlt, wie ein langweiliger Job.
Role Description Wir suchen aktuell einen CRM Manager im Bereich eCommerce (m/w/d). Als CRM Manager (m/w/d) verantwortest du die Entwicklung und strategische Weiterentwicklung unserer CRM Kunden. - Verantwortung für die CRM Prozesse der Top Brands in DACH - Enge Zusammenarbeit mit den Foundern - Analyse der KPIs und kontinuierliche Optimierung der Assets - Top 1% Creative Training im Wert von 100k€+ Qualifications - Nachweisbare Erfahrung im Bereich eCommerce / CRM - Gutes Gespür für Social Media Trends & Best Performer - Starke kommunikative Fähigkeiten und echtes Gespür für Menschen - Volle Verfügbarkeit und den Willen, die Extrameile zu gehen Benefits - Gehalt: 4.000€ - 8.000€ pro Monat - Betriebliche Weiterbildung - Erfolgsbeteiligung - Homeoffice-Möglichkeit Company Description Wir produzieren Thumb-Stopping Content für die größten Brands Deutschlands auf TikTok, Instagram und YouTube, der so fesselnd ist, dass man nicht mehr wegschauen kann. - Das RealStudio-Team brennt für Authentizität, Qualität und Herzlichkeit. - Wir leben eine Freedom & Ownership Kultur. - Wir suchen immer nach leidenschaftlichen Persönlichkeiten.
