Role Description Buscamos a una persona altamente organizada, resolutiva y con mentalidad de mejora continua (growth mindset) para liderar la experiencia educativa de nuestros estudiantes. Como Project Manager, serás responsable de acompañar su recorrido completo (desde la admisión hasta la graduación), garantizando la excelencia operativa, la calidad docente y el cumplimiento normativo de múltiples programas en paralelo. - Gestión Operativa de Cohorts: Coordinar de 20 a 30 grupos en paralelo, asegurando el control estricto de asistencia, entregables, encuestas y documentación semanal. - Liderazgo de Equipos Docentes: Supervisar a instructores y asistentes de profesorado, garantizando su rendimiento, alineación pedagógica y una experiencia excelente para el alumnado. - Retención y Onboarding: Diseñar y optimizar la estrategia de onboarding para mejorar la integración de los estudiantes y mitigar la tasa de abandono (dropout). - Cumplimiento Documental: Controlar el cumplimiento de normativas y la entrega de documentación completa, correcta y a tiempo semana a semana. - Optimización y Automatización: Identificar mejoras en los flujos de trabajo actuales y aplicar herramientas/automatizaciones para gestionar un alto volumen de alumnos sin perder calidad. - Análisis de KPIs: Monitorizar métricas clave de éxito (NPS, tasa de abandono, encuestas de satisfacción docente) e implementar medidas correctivas ágiles e inmediatas. Qualifications - Mínimo 2 años de experiencia en gestión de proyectos formativos, e-learning o sector educativo. - Residencia en España (indispensable). - Capacidad demostrada para priorizar, tomar decisiones ágiles y gestionar múltiples programas con un alto volumen de usuarios. - Mentalidad tech-savvy, cómodo/a con el uso de plataformas educativas, herramientas de gestión de proyectos y automatización de flujos de trabajo. - Nivel excelente de comunicación, tanto escrito como hablado, en español e inglés. - Mentalidad analítica orientada a datos, combinada con una fuerte empatía hacia la experiencia del estudiante. Benefits - La oportunidad de marcar la diferencia en la vida de miles de estudiantes y formar parte de un equipo global comprometido con la excelencia. - Política de trabajo 100% en remoto (Remote Policy). - 22 días laborables de vacaciones al año + Flexi Fridays (jornada laboral reducida de 6 horas los viernes). - Acceso gratuito a nuestros cursos a tiempo parcial (aprende a programar, diseñar UX/UI o analizar datos). - Asignación de un mentor dedicado durante tus primeros 3 meses de integración.

Role Description TechSoup is currently looking for a Project Manager who would like to join our Warsaw office team and support non-profit organizations in their digital transformation process. If you are interested in supporting nonprofits in using technology to make an impact in the space of civil society and you have an open, positive mindset and a highly collaborative, can-do attitude, we want to hear from you. You will be working closely with the leadership team in Europe, the TechSoup Global Network, and other contributors outside the organization. The Project Manager will play the lead role in planning, executing, monitoring, controlling, and closing out simultaneously a couple of projects from our Digital Resilience Program portfolio. - Managing the entire project(s) lifecycle through setup, planning, implementation, and closure phase. - Developing detailed project(s) implementation plan. - Milestones and deliverables tracking, collecting and organizing all projects outputs, with the provision of quantitative and qualitative control, as well as internal and external compliance (including donors' requirements). - Communication with and coordination of project(s) partners and service providers. - Monitoring project(s) activities, outputs, and progress towards anticipated results; working with data platforms and databases. - Managing risk and issues occurring in the project(s). - Close collaboration on budget planning and execution with Senior Program Manager. - Preparing narrative reports in close collaboration with Program Team and Partners. - Contribution to financial reports in close collaboration with Senior Program Manager, Head of Finance Team, and other team members. - Development and maintenance of all formal documentation of the project(s), in compliance with donor’s requirements, as well as internal policies and procedures. - Preparation and maintaining contracts with partners and contractors. - Record keeping and activities related to the settlement of the projects. - Close cooperation with project(s) partners to ensure building a knowledge base on the projects. - Overseeing the work and performance of the team members, setting up quarterly/annual goals, verifying the quality of their work, and providing them with ongoing support and guidance. Qualifications - Graduate degree in related field or equivalent. - 3+ years' experience with international projects management with a proven delivery record and working with multiple stakeholders on an international level. - Experience in managing larger projects with budgets above 500 thousand Euro. - Interest in new technologies (including AI) in social activities. - Experience in the civil society sector. - Thorough knowledge and experience in program and project management methodologies, techniques, and good practices. - Knowledge in the area of monitoring and evaluation processes and tools. - Strong analytical skills with excellent numeracy, written, and verbal skills. - Excellent organizational skills and ability to adapt well to change. - Highly effective communication skills. - Optimistic and growth mindset. - Proficiency in MS Office. - Proficiency in English and Polish (spoken and written) is a must. Benefits - Full-time job (work from Monday till Friday). - Flexible working hours. - Contract of employment for Polish residents, B2B for residents of other European countries. - Benefits package: Premium medical plan at Medicover, life insurance at MetLife, pension program PPE, Multisport card (for Polish residents), and LinkedIn learning platform. - Remote work opportunities with the possibility to visit our office in the center of Warsaw, Poland. - An attractive international working environment. - Broad training opportunities (online and offline). - This is a fully remote role. - Salary range: 9,000 PLN – 12,000 PLN per month. This may change depending on location, as we recalculate it for Cost of Living index for the given country.

• Lead and provide support in all aspects of multiple, large projects from initial briefing to successful delivery and closing, including logistics, participant management and project content • Cooperate with all teams assigned to an event and ensure adherence to the client’s operational standards, tools and processes • Be the main point of contact for our clients and drive effective stakeholder management across all internal and external partners • Act as an advisor to client on matter of successful project delivery • Monitor timelines and event budgets to ensure on-time and on-budget delivery • Operate confidently under pressure, managing last‑minute changes while maintaining full compliance

• Serve as the primary point of contact for the institution project manager/coordinator. • Responsible for creating a trusting client relationship by establishing project priorities, resource needs, availability and timelines. • Responsible for establishing weekly check-ins with internal and external team members to meet deadlines. • Proactively identify and address blockers that may impact project success. • Manage end-to-end project delivery, including project planning, scoping, scheduling, and management of project resources. • Manage internal and client project teams, and ensure that team members are clear on their roles and responsibilities. • Identify ways to improve internal processes, and maintain the implementation guides and supporting tools that keep the team running effectively. • Communicate project progress and status to stakeholders, including clients, project sponsors, and executive management. • Identify and mitigate project risks, and escalate issues as necessary. • Provide overall project management for the relevant HelioCampus platform implementation, including (but not limited to) the development and maintenance of a project plan, meeting notes, status report, issue log and other project artifacts. • Ensure that projects are delivered on time, within budget, and meet quality standards. • Develop strong technical understanding of HelioCampus analytics and assessment products to support platform implementations and training of client power users. • Facilitate power user training sessions in partnership with other teams during implementation.