We help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.
Customer Engagement Assistant
Location
Philippines
Posted
7 days ago
Salary
A$1.2K - A$1.5K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Engagement Assistant
Hunt St
Role Description The Customer Engagement Assistant plays a key role in maintaining excellent customer experiences across multiple communication channels. This role involves managing inquiries, follow-ups, and customer engagement across email, phone, and online platforms, ensuring timely and accurate responses while supporting the operational needs of the business. Key Responsibilities - Inbox & Customer Communication Management - Monitor and manage three primary email inboxes: Catering, Info, and Soul Mates (loyalty) enquiries. - Respond promptly to customer enquiries in each inbox, providing accurate and helpful information. - Ensure all customer communications are logged and tracked appropriately. - Phone Support - Answer incoming calls related to catering follow-ups, delivery orders, general enquiries, and loyalty program queries. - Maintain a professional and friendly tone during all customer interactions. - Handle basic dispute resolution, ensuring customer concerns are addressed calmly and effectively. - Online Engagement & Reviews - Assist with monitoring and responding to Google reviews, ensuring timely and appropriate replies. - Handle enquiries from third-party delivery platforms such as Doordash and Uber Eats. - Operational Support - Update store information, including catering requirements, delivery radius, contact information, and hours of operation. - Collaborate with team members to ensure consistent and up-to-date information is available to customers. - Customer Loyalty Management - Manage the Soul Mates loyalty inbox, responding to customer enquiries regarding the loyalty program. - Assist in maintaining customer satisfaction and engagement through proactive communication and support. - Additional Support - Willing to provide occasional weekend support when required (e.g., when the weekend assistant is on leave), with notice provided. Qualifications - Excellent written and verbal communication skills. - Strong organizational skills and ability to manage multiple inboxes and tasks simultaneously. - Customer-focused with a friendly, professional, and proactive approach. - Experience with Google Workspace, email management, and basic CRM tools is preferred. - Comfortable managing online reviews and third-party delivery platform enquiries. - Previous experience in customer service, hospitality, or retail is preferred. - Experience handling multiple communication channels simultaneously. - Ability to work independently and as part of a team. Requirements - This is a remote role that will be set up as an independent contractor engagement. - Be available for meetings and collaboration during core [AEST or PHT] business hours. - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”). Benefits - Compensation range: $1,200 AUD - $1,500 AUD / Monthly. - Flexibility in managing your time as a contractor. - 100% remote work opportunity.
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