Role Description Partnering with a regional leader, provide underwriting and marketing duties by conducting high levels of financial analysis, risk assessment and utilizing technical underwriting expertise to determine credit quality and underwriting acceptability. Responsibilities and Accountabilities - Gather and analyze information, applying appropriate underwriting techniques, necessary to make an accurate evaluation of credit quality & acceptability of risk. - Develop and maintain strong working relationships with assigned producers and cultivate new relationships. - Responsible for developing and managing a book of business, meeting/exceeding profitability objectives as set forth by management. This includes building and growing strategic relationships as well as finding opportunity for new business within the defined territory. - Continuously monitor assigned accounts to ensure compliance with Arch standards and make/recommend appropriate corrective actions as needed. - Prepare underwriting submissions, making recommendations and/or decisions within established authority limits. - Perform additional projects as requested by Regional Lead. Qualifications - Solid understanding of financial and accounting principles and the ability to demonstrate sound business judgment in evaluation of the financial condition, experience, credit history and character of contract accounts. - Strong communication and organizational skills. - Ability to multi-task and prioritize workload to meet agreed upon expectations. - Learns quickly and demonstrates an open attitude when faced with new problems, processes, or procedures. - Strong computer skills including proficiency in Microsoft Office software products. Requirements - Minimum of four years surety underwriting experience and/or equivalent surety related experience required. - AFSB designation preferred. Benefits - Multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care. - And more.

Role Description This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. The purpose of this role is to support the Lowe's Executive Office in rebuilding relationships and retaining customers who have experienced challenging issues through their interactions with Lowe's. This role acts as the liaison between Lowe's Executives, Field Leadership, 3rd Party Service Providers, and the customer to ensure an amicable resolution for the customer is achieved in a timely fashion, and in a manner consistent with the Company's objectives, behaviors, and values. What You Will Do - Represents Lowe’s Executive Office in all communications with customers by conducting business professionally at all times, both verbally and in writing, throughout the lifecycle of escalated customer issues. - Handles issues with the utmost sensitivity and urgency, identifying when additional assistance may be required. - Provides a differentiating customer experience by identifying and responding appropriately to customer needs. - Documents interactions according to standards to ensure complete and accurate records are maintained and communicated to the customer, including next steps. - Performs initial review and case setup for more complex issues that will be managed by other team members. - Salvages sensitive customer relationships by coordinating action across multiple internal and external parties, often using non-standard processes. - Delivers effective, customer-centric support across multiple channels of communication including phone, email, traditional letters, and social media. - Utilizes established tools, systems, and processes to determine the best course of action and/or optimal solutions for customers which may require using judgment when a customer request does not fall into the typical protocol. - Serves as a knowledgeable resource to escalated customers through consistent, accurate, and efficient delivery of information regarding their issue/concern. Qualifications - High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable. - Less than 1 year Customer service experience. - 1 Year Contact Center experience. Requirements - Pay Range: $19.15 - $31.98 per hour. - Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. - Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. - Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Benefits For information regarding our benefit programs and eligibility, please visit our benefits page.

• Consistently deliver against KPIs including call volumes, talk time, and conversion rates, meeting and exceeding monthly targets • Stay informed on global financial markets and macroeconomic trends, confidently discussing relevant developments with customers to build credibility and trust • Cultivate exceptional, long-term relationships with customers, ensuring every interaction leaves them feeling valued, supported, and confident to trade • Develop a thorough understanding of the regulatory framework governing financial trading, applying this knowledge to ensure all activity remains compliant and aligned with industry standards • Maintain accurate and up-to-date records across all key platforms, including HubSpot CRM, Microsoft Excel, SharePoint, and Outlook, upholding a high standard of data integrity • Effectively manage and diversify across multiple lead sources to maximise pipeline coverage and new business opportunities • Work cross-functionally with colleagues across departments - including Marketing, Product, and Compliance - to support brand growth and deliver a consistently outstanding customer experience • Demonstrate the ability to work autonomously, managing your own workload and priorities, while actively contributing to team performance and shared goals

• Lead structured discovery conversations with customers to uncover current-state challenges, future-state goals, and technical constraints • Use Miro boards to roadmap current and future opportunities, visually capturing scope, sequencing, dependencies, and value • Translate discovery outcomes into clear, outcome-driven Statements of Work (SOWs) • Act as the primary services seller for Technical Services engagements • Qualify, shape, and close services opportunities, either independently or in partnership with Business Development Executives • Serve as the primary owner of the decision gate between scope delivery and project kickoff • Collaborate with Technical Services leadership to validate scope feasibility and resource requirements prior to commitment • Contribute to the evolution of ATG’s services offerings, discovery frameworks, and scoping standards