Trade Nation

• Consistently deliver against KPIs including call volumes, talk time, and conversion rates, meeting and exceeding monthly targets • Stay informed on global financial markets and macroeconomic trends, confidently discussing relevant developments with customers to build credibility and trust • Cultivate exceptional, long-term relationships with customers, ensuring every interaction leaves them feeling valued, supported, and confident to trade • Develop a thorough understanding of the regulatory framework governing financial trading, applying this knowledge to ensure all activity remains compliant and aligned with industry standards • Maintain accurate and up-to-date records across all key platforms, including HubSpot CRM, Microsoft Excel, SharePoint, and Outlook, upholding a high standard of data integrity • Effectively manage and diversify across multiple lead sources to maximise pipeline coverage and new business opportunities • Work cross-functionally with colleagues across departments - including Marketing, Product, and Compliance - to support brand growth and deliver a consistently outstanding customer experience • Demonstrate the ability to work autonomously, managing your own workload and priorities, while actively contributing to team performance and shared goals

• Manage the full recruitment lifecycle for a portfolio of roles spanning multiple business functions, from initial briefing through to offer and onboarding handover. • Partner with hiring managers to define role requirements, craft compelling job briefs, and align on candidate profiles and assessment criteria. • Create accurate, engaging, and inclusive job descriptions and advertisements across relevant channels. • Proactively source passive talent through LinkedIn Recruiter, talent databases, networking, and creative outreach strategies. • Deliver a consistently positive and timely candidate experience at every stage of the process. • Conduct initial screening interviews and add structured feedback to our ATS (Workable). • Manage offer processes including compensation benchmarking, negotiation support, and pre-boarding communication. • Act as a trusted advisor to hiring managers, coaching them on best-practice interviewing and assessment techniques. • Provide regular updates on role progress, market insights, and pipeline health. • Collaborate with the broader HR team on employer branding, talent programmes, and process improvements. • Maintain accurate and up-to-date records in the ATS (Workable) throughout the recruitment process. • Track and report on key recruitment metrics including time-to-hire, cost-per-hire, and pipeline conversion rates. • Identify opportunities to streamline processes and improve the efficiency and quality of hiring.

Role Description We are looking for a Talent Acquisition Specialist to join our HR team. You will own end-to-end recruitment across a broad range of functions, from technology and product to commercial and corporate, partnering closely with hiring managers to build high-quality, diverse pipelines and deliver an outstanding candidate experience. This is an excellent opportunity for someone with 3–6 years of in-house or agency recruiting experience who is ready to take on greater ownership, influence hiring strategy, and grow within a fast-paced environment. - Manage the full recruitment lifecycle for a portfolio of roles spanning multiple business functions, from initial briefing through to offer and onboarding handover. - Partner with hiring managers to define role requirements, craft compelling job briefs, and align on candidate profiles and assessment criteria. - Create accurate, engaging, and inclusive job descriptions and advertisements across relevant channels. - Proactively source passive talent through LinkedIn Recruiter, talent databases, networking, and creative outreach strategies. - Deliver a consistently positive and timely candidate experience at every stage of the process. - Conduct initial screening interviews and add structured feedback to our ATS (Workable). - Manage offer processes including compensation benchmarking, negotiation support, and pre-boarding communication. - Act as a trusted advisor to hiring managers, coaching them on best-practice interviewing and assessment techniques. - Provide regular updates on role progress, market insights, and pipeline health. - Collaborate with the broader HR team on employer branding, talent programmes, and process improvements. - Maintain accurate and up-to-date records in the ATS (Workable) throughout the recruitment process. - Track and report on key recruitment metrics including time-to-hire, cost-per-hire, and pipeline conversion rates. - Identify opportunities to streamline processes and improve the efficiency and quality of hiring. Qualifications - 3+ years of end-to-end recruitment experience, either in-house or in a fast-paced agency environment. - Demonstrable experience hiring across multiple functions (e.g. tech, commercial, operations, corporate). - Proficiency with an ATS and LinkedIn Recruiter; comfortable working in data-driven recruitment workflows. - Strong stakeholder management skills, able to influence, advise, and push back constructively. - Excellent written and verbal communication skills with high attention to detail. - A proactive, ownership mindset with the ability to manage multiple roles simultaneously. - Demonstrated commitment to inclusive hiring practices.

• Own the brief-to-delivery pipeline: receive briefs from business stakeholders, resolve ambiguity proactively, and confirm deliverables, format and success criteria before a single pixel is placed. • Deliver high-quality UI to specification and on agreed timelines, communicating schedule risks immediately and transparently. • Work with fastidious attention to detail within our Figma design system, adhering to strict tokens & variables, design rules and naming conventions. • Create, maintain and extend reusable components using atomic design principles, keeping the system clean, consistent and scalable. • Partner closely with front-end developers to produce developer-ready handoffs — covering interaction states, edge cases and responsive behaviour — and participate in QA to ensure implementation matches design intent. • Proactively identify gaps and inconsistencies in the design system and propose well-considered resolutions. • Self-review and lead design crits for your work before submission, and iterate with pace and a positive attitude.

• Own the brief-to-delivery pipeline: receive briefs from business stakeholders, resolve ambiguity proactively, and confirm deliverables, format and success criteria before a single pixel is placed • Deliver high-quality UI to specification and on agreed timelines, communicating schedule risks immediately and transparently • Work with fastidious attention to detail within our Figma design system, adhering to strict tokens & variables, design rules and naming conventions • Create, maintain and extend reusable components using atomic design principles, keeping the system clean, consistent and scalable • Partner closely with front-end developers to produce developer-ready handoffs — covering interaction states, edge cases and responsive behaviour — and participate in QA to ensure implementation matches design intent • Proactively identify gaps and inconsistencies in the design system and propose well-considered resolutions • Self-review all work rigorously against brief requirements before submission, and iterate with pace and a positive attitude

• Conceptualise and design KPI-measured creatives across paid social, display, search, OOH and partner channels. • Translate marketing objectives into effective visual solutions tailored to fintech audiences. • Create and maintain scalable templates for campaign rollouts, presentations, and marketing collateral. • Support the organisation and optimisation of design workflows to improve efficiency and consistency. • Collaborate with cross-functional teams to align on messaging, brand guidelines, and performance goals. • Adapt and localise creative assets for different markets and audiences where required. • Maintain and extend scalable templates and design system components. • Localise and adapt creative for multiple markets while preserving brand integrity. • Operate fluently within financial promotions standards, treating claims libraries and risk warnings as defined inputs.

Role Description As part of the creative team, you will contribute to the development of compelling visual campaigns and marketing materials that communicate complex financial products in a clear and engaging way. You will collaborate closely with marketing, product, and brand teams to ensure consistency and impact across all touch points. Responsibilities - Conceptualise and design KPI-measured creatives across paid social, display, search, OOH and partner channels. - Translate marketing objectives into effective visual solutions tailored to fintech audiences. - Create and maintain scalable templates for campaign rollouts, presentations, and marketing collateral. - Support the organisation and optimisation of design workflows to improve efficiency and consistency. - Collaborate with cross-functional teams to align on messaging, brand guidelines, and performance goals. - Adapt and localise creative assets for different markets and audiences where required. - Maintain and extend scalable templates and design system components. - Localise and adapt creative for multiple markets while preserving brand integrity. - Operate fluently within financial promotions standards, treating claims libraries and risk warnings as defined inputs. Qualifications - 2 years+ experience in fintech or financial services (trading platforms, SaaS, or related industries) required. - Background in B2B marketing or working with B2B-focused brands a plus. - Strong portfolio demonstrating campaign conceptualisation and execution across multiple channels. - Solid understanding of marketing principles, including audience targeting, conversion, and brand positioning. - Experience creating and managing templates, design systems, or structured workflows. - Proficiency in standard design tools (e.g. Figma, Adobe Creative Suite, AI integrations and tools). - Comfort working inside a regulated, compliance-heavy environment. - Solid grasp of marketing fundamentals including audience, conversion and brand consistency. Preferred Requirements - Experience working in fast-paced, product-led or growth environments. - Basic motion or video skills for campaign assets. - Familiarity with performance marketing and data-driven design decisions.

- Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive. - Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service. - Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. - Ensure that you act with adherence to all relevant regulatory requirements.

Role Description The Customer Success Analyst will be responsible for ensuring that our global client base receives an exemplary standard of customer support across multi-channels – via email, phone, and live chat. Key Responsibilities - Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive. - Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service. - Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. - Ensure that you act with adherence to all relevant regulatory requirements. Qualifications - Previous experience in working in the financial services sector, or knowledge or demonstrated interest in the CFD/FX/online trading space. - Previous experience working for a CFD Broker or similar is desirable. - Fluency in English and Polish, both spoken and written. Benefits - Competitive salary, and discretionary annual bonus. - Private healthcare. - Life Insurance, Critical Illness & Income Protection cover. - Active Lifestyle allowance. - Annual leave above minimum entitlement. - Up to 3 weeks allowance to work in any location.

- Defining SEO and AEO strategy across priority markets and queries. - Owning the SEO roadmap including page types, structured content and internal linking. - Working with Tech to deliver the technical SEO backlog and CMS requirements. - Driving search visibility across traditional search engines and LLM answer surfaces. - Supporting content planning and ensure SEO best practices across all organic pages. - Partnering with CRO and Paid Media teams to improve landing page performance.