Arch Insurance Group Inc.

Role Description Partnering with a regional leader, provide underwriting and marketing duties by conducting high levels of financial analysis, risk assessment and utilizing technical underwriting expertise to determine credit quality and underwriting acceptability. Responsibilities and Accountabilities - Gather and analyze information, applying appropriate underwriting techniques, necessary to make an accurate evaluation of credit quality & acceptability of risk. - Develop and maintain strong working relationships with assigned producers and cultivate new relationships. - Responsible for developing and managing a book of business, meeting/exceeding profitability objectives as set forth by management. This includes building and growing strategic relationships as well as finding opportunity for new business within the defined territory. - Continuously monitor assigned accounts to ensure compliance with Arch standards and make/recommend appropriate corrective actions as needed. - Prepare underwriting submissions, making recommendations and/or decisions within established authority limits. - Perform additional projects as requested by Regional Lead. Qualifications - Solid understanding of financial and accounting principles and the ability to demonstrate sound business judgment in evaluation of the financial condition, experience, credit history and character of contract accounts. - Strong communication and organizational skills. - Ability to multi-task and prioritize workload to meet agreed upon expectations. - Learns quickly and demonstrates an open attitude when faced with new problems, processes, or procedures. - Strong computer skills including proficiency in Microsoft Office software products. Requirements - Minimum of four years surety underwriting experience and/or equivalent surety related experience required. - AFSB designation preferred. Benefits - Multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care. - And more.

Role Description As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer’s expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA’s) are met. The Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments. Responsibilities and Accountabilities - Policy & endorsement issuance - File documentation and set-up - Order, prepare and/or update reports - Policy Rating and/or initial entry into rating model - Processing of various underwriting transactions and requests - Correspond with brokers for information at Underwriter’s request - Booking/Invoicing - Other duties and special projects as assigned Qualifications - Analytical and problem solving ability - Detail-oriented - Customer-focused - Collaborative and team-oriented - Strong communication and organizational skills Requirements - Bachelor’s Degree preferred - 2+ Years experience in same or related field preferred Benefits - Multiple medical plans plus dental, vision and prescription drug coverage - Competitive 401k with generous matching - PTO beginning at 20 days per year - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off - Basic Life and AD&D Insurance as well as Short and Long-Term Disability - Paid Parental Leave of up to 10 weeks - Student Loan Assistance and Tuition Reimbursement - Backup Child and Elder Care - And more

Role Description Systems Engineer II build, implements, and qualify solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements. The Systems Engineer establishes and cultivates successful relationships with our business units and provides escalation to EUX Engineering. This is a tollgate into engineering for business requirements and production. The ideal candidate will have hands-on experience with Citrix technologies, a strong troubleshooting ability, and a passion for providing excellent support and service. This role involves maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users. Essential Responsibilities and Accountabilities - Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users. - Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team. - Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues. - Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms. - Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops. - Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions. - Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners. - Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends. Qualifications - 3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor. - Demonstrated proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API‑based PowerShell automation. - Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments. - Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills. - Excellent analytical skills, trouble-shooting and problem solving ability. - Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus. - Excellent oral and written communication skills. - Excellent interpersonal skills to effectively work with fellow staff and internal customers. - Strong problem-solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows-based infrastructure. - Customer service orientation and sense of urgency to maintain expected service levels. Escalate requests that require product enhancement to EUX Engineering. Education & Experience - Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field plus 3+ years of related experience. Working Conditions/Environment & Physical Demands - Normal office environment. - Requires 24 hour on-call rotation once in two months.

Role Description - Accountable to develop Lean deployment roadmap that meets the desired outcomes and stage of Lean maturity. - Influence the current state and future state, standard work implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts). - Responsible for feedback loops & adherence to Lean standards set. - Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization. - Serve as Lean Coach and Practitioner embedding continuous improvement focus, developing lean capabilities and behaviors. - Accountable for realization of key outcomes and benefits defined by the BUs, functional units and value streams. - Responsible for the consistent and successful delivery of agreed standards of Lean Management system. - Responsible for conducting performance health checks to maintain expected standards. - Coach & mentor PE Coach(es) on LEAN practice and tactics, and guide the evolution of LEAN playbook. Qualifications - 10+ years of experience as a Lean management leader or 5+ years of experience as a Transformation Executive; with demonstrated success in leading transformational change. - Experience and understanding of operational management practices and objectives, including accountabilities, approaches to problem solving, industry trends and best practice. - A true business partner who can contribute strategic, operational, analytical and quantitative insights to enhance Arch. - Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.). - Proven track record developing and/or implementing Lean/continuous improvement initiatives. - Demonstrated ability to effectively interpret data and measure performance. - A strong leader with the ability to develop, motivate, retain, recruit, challenge and deploy a high performing team. - Ability to build a strong network of relationships across the company, quickly building credibility and gaining the trust and confidence of colleagues. - A change agent, excellent at managing change both at an organizational level and at an individual level. - Purpose-driven with ability to influence matrix organization and passionate about collaborating with a wide range of internal and external stakeholders across different levels to identify solutions and deliver on plans. - External orientation and entrepreneurial spirit with the ability to identify, deliver and implement novel approaches to deliver solutions inspired by AMS best practices. - Strong business acumen and customer orientation with analytical thinking skills. - Self-motivated, prone to action, autonomous and results-oriented with ability to lead multiple complex initiatives (short, mid and long-term) with impact. - Excellent business acumen and strategic agility. Requirements - Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement. - Professional Lean Certification (is a plus). Benefits - Multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care. - And more.

Role Description Covering the South East and Thames Valley, to support Underwriting strategies for profitable business growth and retention by undertaking risk surveys and assisting the UK Survey Team Manager, as necessary, to manage the performance of the Regional Risk Control Team and promote to brokers and clients the risk management support services provided by Arch Insurance. Key Tasks and Responsibilities - Undertake an appropriate number of risk surveys per annum in accordance with Company technical guidance, including production of reports and risk improvements within service standards. - Assist in the management, motivation and training development of the survey team in conjunction with the UK Survey Team Manager and Technical Manager – Risk Control to achieve high standards of technical competence and service performance. - Maintain personal knowledge and understanding of all relevant technical and legal issues and disseminate information as appropriate to ensure that the Risk Control Team and Underwriting Department are kept well informed on risk management developments. - Assist in conducting audits of reporting Risk Surveyors to ensure that technical standards are maintained, and development training needs identified. - Work collaboratively with other parts of the organisation and lead initiatives to enhance risk management services and market reputation. Qualifications - Chartered Insurance Institute: CIP/ACII - Institute of Risk Management: CMIRM - NEBOSH: Certificate/Diploma or equivalent Requirements - 10+ years of surveying a broad spectrum of manufacturing, distribution, leisure and service trades. - Previous experience of delivering training and/or presentations to internal and external audiences. - Knowledge and understanding of the Company’s business Underwriting Strategy and the role of the Risk Control Team in helping to deliver this. - Technical knowledge and experience of a broad range of manufacturing, distribution, leisure and service trades. - Knowledge and understanding of disciplines relevant to the identification, evaluation and control of insurable risk exposures including fire, perils, business interruption, theft/security and liabilities. - Time management, prioritisation and delegation skills. - Good communication, negotiation and closing skills. - Training/coaching and presentation skills. - Competent in use of MS Word, Outlook, Excel and PowerPoint. - Driving Licence. Benefits

Role Description With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Responsibilities - Strategy and Planning - Partner with Strategic Ops leaders, partners and key stakeholders to understand strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities. - Identify Operational and Tech initiatives required to support UW across the enterprise. - Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap. - Incorporate Strategic Analytics capabilities into Operations workflows across the organization. - Advise on transformation initiative prioritizations by providing an enterprise-wide perspective. - Create business requirements and act as the glue between UW and IT. - Bring market insights on leading practices to inform business priorities across the organization. - Execution - Own and drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX. - Monitor UW operations by tracking performance metrics / SLAs and identifying opportunities for improvement. - Facilitate cross-functional transformation efforts by serving as an Initiative Owner. - Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed. - Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows. - Partner with IT to review and provide feedback on IT value generation. - Triangulation CoE - Participate in the development of the Triangulation COE muscle and position the CoE to act as the central point for people, process, tech and data to support enterprise-wide business objectives. - Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions. Qualifications - Deep knowledge and ability to discern operational and tech implications of strategic business plans. - Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org. - Ability to engage IT and Business partners to deliver solutions that meet customer & business needs. - Capacity to lead large-scale transformation efforts. - Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys. Requirements - Bachelor’s Degree in related field. - Minimum 10 years’ prior experience in Insurance Operations, Underwriting, Business Planning, IT, or other relevant role(s). Skills - Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups. - Must demonstrate proficiency in teamwork and interpersonal skills, communication, technical and organization, complex problem-solving and service skills. - Must be a self-starter, demonstrate flexibility and adaptability. - Proficiency in Microsoft Outlook, Word, Excel, and Teams is required. - Proficiency with Image Right, Policy Decisions Evolution and Policy Writer are a plus. Benefits - Comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care.

Role Description The P&C Programs Business Analyst is responsible for the execution of operational support for P&C Programs, providing operational and technical support to the P&C Programs team and our MGU/Program Administrator Partners. As the business analyst lead, ensure that all programs have the technical expertise and resources to support MGA and program needs around all aspects of program management outside of underwriting. - Execution of operational requirements of the P&C Programs portfolio for all assigned programs, including assistance when needed on unassigned programs, including data feed development and maintenance. - Works collaboratively with other teams within P&C Programs, including the Program Management team, the CUO, Underwriting teams and Business Development Lead. - Lead due diligence with onboarding new programs and other technical and operational projects collaborating with all key stakeholders including Product line leaders, Claims, Risk Services, Actuary, Regulatory, Legal, Finance, Operations, IT, Compliance and other groups to achieve key underwriting and operational objectives for P&C Programs. - Identify & communicate operational needs and solutions to Programs leadership that must be executed in order to implement operational improvements. - Identify & maintain master forms inventories for all assigned programs and assist with identifying and maintaining master forms inventories for unassigned programs, including specific forms initiatives that arise. - Develop/enhance processes in place that can improve effectiveness and efficiencies for the P&C Programs team, including the development and maintenance of process manuals and operating guides. - Responsible for Compliance and Regulatory Requirements, including facilitation of Department of Insurance Complaint responses, data calls, implementation of new compliance requirements, oversight of compliance for assigned programs, assist with unassigned programs. - Assist the Underwriting Audit Manager with the preparation, conducting and concluding underwriting audits. - Represent P&C Programs on all appropriate Operational initiatives and as liaison to other groups throughout the company. - Lead or assist as needed Speed to Market (STM) initiatives requiring high level first-party expertise. - Lead or assist as needed Filing initiatives requiring collaboration with internal groups such as Regulatory, Compliance and STM, including development of recommended responses to DOI rejections/objections. - Develop strong knowledge of all data feed requirements at the corporate and program level in order to effectively support the development, maintenance and problem solving with all data feed activities. - Develop strong relationships with Program Administrator key personnel and develop in-depth knowledge of P&C Program business to support partnerships and execution of Arch initiatives. - When requested assist or lead special projects related to first-Party lines to improve underwriting results within P&C Programs. Qualifications - Bachelor’s degree in finance, Economics, Business, Risk-management or a related field. - A minimum of 3 years of property and casualty underwriting insurance industry experience required; 5 years preferred. - Travel up to 15% is expected for external (Program Administrator visits and events) and internal meetings. Requirements - #LI-Remote - #LI-AM3 Benefits - Comprehensive benefits package including multiple medical plans plus dental, vision and prescription drug coverage. - Competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care.

Role Description We are seeking a seasoned insurance professional to lead underwriting strategy and execution for a designated Line of Business (LoB). This role involves: - Underwriting new and renewal accounts to meet financial targets. - Managing complex referrals. - Collaborating with cross-functional teams including Market Management, Claims, and other product lines. The ideal candidate will have deep expertise in regional insurance markets, strong broker relationships, and a proven track record of underwriting profitable business. Responsibilities and Accountabilities - Participate in the development and execution of regional Underwriting strategy for LoB(s). - Work closely with Market Management, Claims, and other product lines to achieve key marketing strategies, including cross-selling. - Underwrite new and renewal accounts to meet top and bottom line targets. - Negotiate price and terms and conditions with producers. - Proactively manage capacity. - Underwrite and evaluate Natural Catastrophe Accumulation, ensuring an understanding of catastrophe modeling and interpretation of scenarios (for relevant LOBs). - Ensure accurate policy documentation issued to producers or producers has issued documentation (where producer responsibility). - Ensure contract certainty is achieved on all accounts at time of inception and utilization of global pricing tools. - Ensure placing and binding of FAC Reinsurance prior to policy inception. - Underwrite in line with LOB governance framework - e.g. Underwriting Authorities, global MSU, Underwriting Guidelines, Rules and Principles. - Proactively support completion of policy administration and credit control processes. - Contribute to development and execution of regional Underwriting strategy for LoB regionally. - Training, developing, and coaching of less experienced staff (including Underwriters). - Proactively support acquisition of new business and retention of existing business (including client and producer negotiations where necessary). - Manage complex referrals from underwriters and spokes and re-underwrite complex business as appropriate. - Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. risk managers). Qualifications - 4-12 years experience in proven track record in Underwriting profitable business in LoB. - Good understanding of LoB products and portfolio. - 4-12 years experience in demonstrating established relationships with brokers at peer group level and established within market. - 4-12 years experience in understanding of regional/local LoB insurance markets and competitor landscape. Requirements - College degree preferably in Economics, Finance, Insurance Management, or Business Administration. - Completion of professional insurance qualification (e.g. CII). Benefits - Multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care. - And more.

Role Description Arch Capital Services, LLC., seeks Director, Strategic Analytics in White Plains, NY. - Responsible for leading the design and execution of automated diagnostic test plans in MLOps framework to ensure that our services meet the highest quality standards and business requirements. - Problem-solving, exploring and implementing new technology and processes to improve the QA framework. - Test Framework and Communication - Lead and execute a strategic roadmap for the MLOps testing framework. - Identify and implement process improvement to increase quality of the product and performance of the team. - Lead and execute a communication plan to keep stakeholders updated with testing status and reports. - Lead best practices of product requirements, technical execution plan, and testing objectives. - Test Planning and Execution - Lead and delegate project test plans and the QA lifecycle across the team. - Evaluate and oversee creation and modification of test cases, test data, and automated test scripts to align with best practices and standards. - Analyze new feature performance against established baselines. - Lead documentation efforts of defects and resolution. - Collaborate with QA engineers, project leads, and leadership. - Quality assurance with APIs and testing APIs using test automation resources such as Azure Portal, Function Apps, and Databricks. - Direct the creation of automation scripts. - Use SQL and Python for querying data. - Use Windows, Web Applications and/or Web Service environments for quality assurance framework. - Work with JIRA or similar Agile resources as well as multiple testing resources including HP ALM, HP LoadRunner, Selenium, ReadyAPI and/or SOAP UI. Qualifications - Master’s degree or foreign equivalent in Computer Science or related field plus 5 years of experience in the job offered or related software testing position. - Must have experience with: - Leading and/or supervising a cross functional team. - MLOps framework. - API automation Testing. - Azure, Azure Function Apps, and Azure Databricks. - Shaping the development of automation scripts. - SQL and Python. - Windows, Web Applications and/or Web Service environments. - Multiple testing resources including HP ALM, HP LoadRunner, Selenium, Ready API and SOAP UI. - Databases SQL, Azure SQL. - Testing frameworks including HP Unified Functional Testing (UFT), Cypress, and REST Assured. - Or in the alternate, will accept a Bachelor’s degree or foreign equivalent in Computer Science or related field plus 7 years of experience in the job offered or related software testing position. - Must have experience with: - Leading and/or supervising a cross functional team. - MLOps framework. - API automation Testing. - Azure, Azure Function Apps, and Azure Databricks. - Shaping the development of automation scripts. - SQL and Python. - Windows, Web Applications and/or Web Service environments. - Multiple testing resources including HP ALM, HP LoadRunner, Selenium, Ready API and SOAP UI. - Databases SQL, Azure SQL. - Testing frameworks including HP Unified Functional Testing (UFT), Cypress, and REST Assured. - Able to telecommute from any location within the US. Requirements - For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. - $261,248 to $271,446 per year (White Plains, NY). - Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Benefits - Comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage. - A competitive 401k with generous matching. - PTO beginning at 20 days per year. - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off. - Basic Life and AD&D Insurance as well as Short and Long-Term Disability. - Paid Parental Leave of up to 10 weeks. - Student Loan Assistance and Tuition Reimbursement. - Backup Child and Elder Care. - And more.

Role Description The Underwriting Specialist is responsible for driving profitable growth through the evaluation and underwriting of new and renewal Middle Market Property and Casualty accounts, targeting Hospitality, Manufacturing, and Real Estate industries. This position involves close collaboration with producers to negotiate pricing, terms, and conditions, while proactively managing capacity and ensuring compliance with governance frameworks and underwriting guidelines. This is a market-facing role so expected to be meeting with brokers in the Mid-Atlantic territory. - Underwrite new and renewal accounts to meet top and bottom line targets - Negotiate price and terms and conditions with producers - Proactively manage capacity - Ensure contract certainty is achieved on all accounts at time of inception - Ensure utilization of global pricing tools - Ensure placing and binding of FAC Reinsurance prior to policy inception - Ensure accurate policy documentation issued to producers or producers has issued documentation (where producer responsibility) - File maintenance – ensure file is established (whether electronic or paper) and maintained for each risk and transaction handled - Proactively support completion of policy administration and credit control processes - Contribute to development and execution of regional Underwriting strategy for LoB regionally - Training, developing and coaching of less experienced staff (including Underwriters) Qualifications - A minimum of 3+ years of direct experience in underwriting profitable business - Specialized expert understanding of commercial P&C products and portfolio - Recognized relationships with brokers at peer group level and well established within market - Specialized understanding of regional - Preferably a degree in Economics, Finance, Insurance Management, or Business Administration - Professional insurance qualification (e.g. CPCU) is a plus Requirements - #LI-Remote - #LI-AM3 Benefits - Multiple medical plans plus dental, vision and prescription drug coverage - A competitive 401k with generous matching - PTO beginning at 20 days per year - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer - Basic Life and AD&D Insurance as well as Short and Long-Term Disability - Paid Parental Leave of up to 10 weeks - Student Loan Assistance and Tuition Reimbursement - Backup Child and Elder Care - And more