• Must be highly organized, professional and proactive • A team-player who learns quickly, is extremely detail-oriented and works effectively with minimal supervision • Responsible for the day-to-day management of our dues growth for all signature clubs • Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards • Maintains up-to-date customer contact information in the collections systems • May be required to support other queues to facilitate teamwork in the department • Escalates and assists other team members with calls as needed • Serves as a resource/subject matter expert and may provide training to fellow team members • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work • Review the Month to Date (MTD) sent by the clubs for accuracy • Daily review of ABC on prior day dues collections and all club entries • Process all refunds from ABC and Point of Sale (POS) • Research all refunds from the clubs for accuracy • Oversees 3rd party collections and all communication that is needed to the clubs from Swift • Works as the liaison between ABC and the Club Operations Managers • Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

• Execute brand strategy and tactics in field • Manage assigned territory and targeted accounts • Build strong customer relationships and maximize sales performance • Deliver sales performance and meet or exceed objectives • Create pre-call plan and execute post-call evaluation • Handle objections and gain calls to action to close sales • Develop and execute a call plan to maximize access and sales opportunities • Share market intelligence information and achieve alignment with sales manager • Differentiate AbbVie’s value proposition and maintain relationships with disease state experts

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities