Twin Rivers Paper Company logo
Twin Rivers Paper Company

Innovative Specialty Paper Manufacturer

Field Technical Services Representative

RepresentativeGeneralFull TimeRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$72.5K - $107.5K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishElixir

Job Description

Field Technical Services Representative

Twin Rivers Paper Company

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

Job Requirements

  • Bachelor’s Degree in a technical field or equivalent in experience.
  • 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
  • Ability to travel frequently (50% - 75%) to customers and mills.
  • Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy).
  • Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision).
  • Self-starter with good organizational and planning skills.
  • Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
  • Must possess strong attention to detail and have good problem-solving abilities.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities

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