Innovative Specialty Paper Manufacturer
Field Technical Services Representative
Location
United States
Posted
5 days ago
Salary
$72.5K - $107.5K / year
Seniority
Lead
Job Description
Field Technical Services Representative
Twin Rivers Paper Company
• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
Job Requirements
- Bachelor’s Degree in a technical field or equivalent in experience.
- 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
- Ability to travel frequently (50% - 75%) to customers and mills.
- Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy).
- Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision).
- Self-starter with good organizational and planning skills.
- Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
- Must possess strong attention to detail and have good problem-solving abilities.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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