• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

• Execute brand strategy and tactics in field • Manage assigned territory and targeted accounts • Build strong customer relationships and maximize sales performance • Deliver sales performance and meet or exceed objectives • Create pre-call plan and execute post-call evaluation • Handle objections and gain calls to action to close sales • Develop and execute a call plan to maximize access and sales opportunities • Share market intelligence information and achieve alignment with sales manager • Differentiate AbbVie’s value proposition and maintain relationships with disease state experts

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and achieve win-win agreements. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager.