• Ensure the reliability, security, and performance of brightfin’s global IT environment • Administer and optimize enterprise systems including Microsoft 365, ServiceNow, AWS, Atlassian, JumpCloud, and NinjaOne • Manage the configuration, availability, and performance of all SaaS and back‑end systems • Support escalated issues across infrastructure and SaaS applications • Manage Microsoft Entra identities, conditional access, MFA, SSO, RBAC, and lifecycle processes • Administer device management across Windows, macOS, and mobile devices • Support ISO 27001, SOC 2, and internal Information Security policies • Administer cloud integrations, authentication flows, and resource management across AWS and major SaaS systems

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments. • Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims. • Summarizes documents and enters into claim system notes. • Documents a claim file with notes, evaluations, and decision-making process. • Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management. • Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim.

• Provide remote IT support to US employees for system, network, and cloud-related issues. • Administer and manage Azure cloud services including VMs, AD, identity management, backup, and security. • Manage and support Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. • Troubleshoot network issues involving firewalls, VPNs, routers, switches, and connectivity. • Perform system upgrades, patches, and regular maintenance activities. • Monitor infrastructure performance and ensure high availability and minimal downtime. • Handle incident, service requests, and problem management via ticketing systems. • Prepare and maintain documentation on system configurations and processes. • Collaborate effectively with US teams to ensure timely issue resolution. • Manage onboarding and offboarding activities including user provisioning and access control.

• Provide first and second-level technical support for Google Workspace, Microsoft 365, Slack, JumpCloud, and other enterprise applications to remote employees across multiple time zones. • Manage incident tickets through Zendesk ticketing system (Support module), ensuring proper documentation, prioritization, and timely resolution according to ITIL incident management best practices. • Process service requests including user provisioning, access management, and application configuration changes following established service request management workflows. • Support employee onboarding and offboarding processes, including account creation/deactivation, device assignment, and access reviews. • Assist with IT asset management activities using AssetSonar, including device tracking, lifecycle management, and inventory accuracy.