Role Description The Great State Team is seeking a Director of Information Technology to join our fast-growing team! As the Director of Information Technology, you would provide operational leadership for the organization's Information Technology department. This role oversees the daily operations of the File Processing, Application Development, and IT Help Desk teams while serving as the primary technology liaison for internal departments, clients, and vendors. Working closely with the Director of Infrastructure and Chief Security Officer, the Director of IT ensures technology initiatives, operational priorities, security requirements, and client needs are aligned with organizational objectives. This position is responsible for delivering reliable technology services, leading client implementations and audits, managing IT priorities, and driving continuous improvement across the department. Veterans and Military Spouses Encouraged to Apply - Lead the day-to-day operations of the IT department. - Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams. - Serve as the primary point of contact for technology-related requests from internal departments and clients. - Collaborate with the Director of Infrastructure and Chief Security Officer to coordinate infrastructure, security, and operational initiatives. - Prioritize IT projects, production support, development requests, and operational improvements. - Oversee client technology implementations, file integrations, and ongoing technical relationships. - Lead client technology meetings, security reviews, audits, HITRUST, SOC 2, and compliance initiatives. - Ensure IT service levels, issue resolution, and customer satisfaction meet organizational expectations. - Assist with technology budgeting, vendor management, staffing, and resource planning. - Promote automation, process improvement, and adoption of new technologies. - Develop departmental procedures, documentation, and operational standards. - Perform other duties as assigned. Qualifications - 7+ years of Information Technology experience. - 5+ years of experience leading IT teams. - Experience managing application development, IT operations, or technical support organizations. - Experience working directly with clients, vendors, and executive leadership. - Healthcare revenue cycle, collections, or financial services experience preferred. Requirements - Strong leadership and team management skills. - Excellent communication and relationship-building abilities. - Ability to manage multiple priorities in a fast-paced environment. - Strong understanding of IT operations, software development, infrastructure, and cybersecurity. - Excellent analytical, organizational, and problem-solving skills. - Ability to communicate effectively with technical and non-technical audiences. - Commitment to customer service, continuous improvement, and operational excellence. Benefits - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts. - Paid time off and annual profit sharing. - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day. - Family Friendly Events. - Wellness Programs/Gym Reimbursement. - All necessary equipment and technical support provided. - * Benefits eligibility is dependent upon FTE Status and Position. - * All offers of employment are contingent upon successful completion of all post offer processing.

• Supervise an inter-disciplinary project team of construction managers and contractors while facilitating critical design and construction meetings with external professionals and enterprise clients. • Develop and manage detailed capital budgets and project schedules in cooperation with corporate finance, while deploying procurement strategies to manage bid processes, general contractors, and change orders. • Oversee the integrated testing and commissioning of complex mechanical, electrical, and IT systems, ensuring all workflows have rigorously reviewed Methods of Procedures (MOPs) and Standard Operating Procedures (SOPs). • Review building codes and NFPA standards to ensure a safe work environment, while auditing installed components to verify vendor scope completion and validate design documentation.

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

• Drive significant financial outcomes through signings and revenue targets • Ensure sustained growth and profitability, managing margin expectations and backlog growth • Support the identification, pursuit and conversion of a pipeline of business development opportunities • Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk • Serve as a trusted advisor to state, local government, and K-12/higher education clients, helping them navigate complex technology and operational challenges • Build and maintain long-term relationships with public sector decision-makers • Lead C-level client interactions and consulting initiatives • Achieve individual and team utilization targets • Lead the design of complex engagements and take responsibility for oversight of delivery