• Provides temporary administration and leadership support. • Manages and applies resources to general administrative operations, guided by experience, organizational goals and operational strategies. • Responsible for the management of cyclical projects. • Works on complex administrative matters where analysis of issues, data and process require advanced specialist knowledge and in-depth industry and technical knowledge. • Provides nursing administrative leadership and expertise. • Develops and monitor appropriate indicators for quality and continuous improvement. • Manages the operations, including nursing, human resources, budget and finance, short- and long-range planning, legal and regulatory compliance. • Interviews, hires, counsels, disciplines and, when needed, terminates employees. • Implements the mission and vision, plan and standards of the enterprise. • Responsible for the clinical nursing practice environment. • Contributes to the strategic planning process, day-to-day operations and realization of enterprise goals. • Oversees employees who must utilize appropriate age-related resident/patient care protocols relating to the physical and psychological needs of the residents.

• Perform duties to implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments and distributions. • Responsible for developing and maintaining full understanding of day to day workflow processes required for client plans assigned. • Facilitate daily transactional activity with the Trustee and trading desk. • Serve as initial escalation point for participant call center inquiries. • Responsible for responding in accordance with published standards while acting as a liaison with the client and Newport to ensure accuracy of plan recordkeeping and data.

• Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management • Configure workflows, business rules, forms, dashboards, and reports • Manage user roles, permissions, and security settings • Serve as the primary point of contact for Planon-related issues • Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues • Monitor system health, data integrity, and scheduled jobs • Manage master data and support integrations between Planon and other enterprise systems • Develop and execute test scenarios and coordinate user acceptance testing • Train end users and promote best practices for system usage

• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk. • Generate Network logins for new hire agents or update for internal transfers. • Assigning, binding and disabling of ACD-IDs in CCMS. • Create/assign Firecastle profiles for new hire agents or internal transfers. • Request Client specific logins through client process within SLA. • Maintain the tracking of Client logins in CCMS. • Reset passwords and troubleshoot login/access issues. • Submit roll-off requests or forms based on site attrition though client specific process within in SLA. • Other duties as directed by supervisor.