Role Description The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements. Responsibilities/Essential Functions - Collaborates with business partners to understand business requirements and establish solutions. - Partners with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develops business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge. - Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques. - Works independently and actively mentors other team members on the following activities: - Understanding system interdependencies and evaluates impact with project teams during all phases of a project. - Building standards, processes and procedures, and guidelines for project team members. - May lead technical groups in revising logic for performance efficiency. - May lead system and user acceptance testing efforts. Key Measures of Success - Performs work across multiple initiatives and processes. - Performs work in support of processes that include integrated business/technical solutions that span across departments, lines of business, and/or products. - Serves as a subject matter expert and may serve as a lead on projects of large scope. - Has an understanding of and an ability to apply knowledge of multiple systems within Hanover’s technology portfolio. Qualifications - Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project. - Ability to work effectively with cross functional teams. - Applies operational level thinking when developing business solutions. - Experience with multiple types of the following data management activities: - Data mapping - Data modeling - Data queries and Analysis - Data Profiling - Data Integration - Defining business/transformation rules in support of Data Migration - Experience in understanding database types and the associated components: - Stored Procedures - Stored Functions - Packages - Triggers - Proven ability to mentor others. - Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules). Requirements - Advanced core BSA skills: - Good communication skills (oral and written) - Good interpersonal skills - Good facilitation, negotiation and consensus building skills - Detail oriented and committed to a high level of accuracy - Good organizational skills - Analytical thinking and problem solving - Ability to write unambiguous/testable requirements (functional and non-functional) - Adapts quickly to new technologies and changing business requirements - Ability to quickly troubleshoot problems that may arise in work products - Willingness and ability to change business functions on an as needed basis - Willingness to “own” an issue and follow through effectively until said issue is resolved - Technical Consulting: - Provides technical guidance, and serves as a point of contact for users, external contacts, and internal colleagues. - Advises others on technical issues. - Systems Knowledge: - Maintains and applies specific knowledge of information systems elements and their application to developing solutions for business functions/processes. - Systems Thinking: - Understands the broader impact of work efforts across architectural system components, critical business processes, and applications. - Conceptualizes the impact of changes to system platforms as a result of system acquisition, system merger, or implementation of enterprise-wide systems. - Innovation: - Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. - Develops new ways of looking at a situation. - Business Acumen: - Understanding of the intricacies of the industry, business and products and associated trends. - Demonstrates awareness of the organizations strategy, financial goals and external dynamics, providing clear explanations for actions taken. Experience - Bachelor’s degree in related field, such as information technology, computer science - Requires 5+ years of relevant work experience Physical Demands and Work Environment - Ability to use a personal computer and other standard office equipment - Ability to work in a fast paced or stressful environment - Ability to travel as necessary - Ability to sit and/or stand for extended periods - Ability to work cooperatively Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

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