• Lead the Customer Care Center across people, process, technology, and performance • Build and evolve the CCC into a sales-focused customer engagement center with a strong emphasis on conversion, customer experience, and operational efficiency • Evaluate and redesign workflows to improve speed, consistency, customer satisfaction, and sales outcomes • Establish, track, and report on KPIs including conversion, answer rate, speed to answer, service level, first contact resolution, quality, customer satisfaction, lead follow-up, and productivity • Partner with IT and Data teams to improve reporting, enable data-driven decision-making, and maximize existing tools • Evaluate CCC technology, systems, vendor tools, and workflows; recommend enhancements, replacements, and new solutions as needed • Manage vendor relationships and identify future vendor opportunities to support capability and scale • Develop and execute sales strategies aligned to company methodology, ensuring a consistent and frictionless rental process • Establish coaching frameworks and performance expectations for agents to drive conversion and service outcomes • Lead follow-up strategies across leads, reservations, online inquiries, missed opportunities, and digital channels • Oversee all customer interaction channels, including voice, chat, email, and online inquiries, ensuring consistency and quality • Evaluate and improve call routing strategies to optimize conversion, service levels, and customer experience

• Coordinate and support healthcare education programs from planning through completion. • Schedule educational events, meetings, and program activities. • Provide administrative support to healthcare professionals, speakers, and field sales representatives. • Prepare and manage contracts, documentation, program materials, and related correspondence. • Process billing activities and maintain accurate program records. • Monitor program timelines and ensure deliverables are completed on schedule. • Communicate professionally with internal and external stakeholders in both English and French. • Maintain confidentiality while handling sensitive information and documentation. • Utilize Microsoft Office applications to prepare reports, presentations, spreadsheets, and communications. • Manage email correspondence and respond to inquiries in a timely and professional manner. • Perform additional administrative and coordination duties as assigned.

• Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. • Dedicated to being customer focused by meeting the required expectations. • Maintain high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions. • Excelling at problem solving by using logic and time proven methods to effectively resolve any problem. • Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. • Aid on complex start-ups. • Field troubleshooting, technical support via phone assistance and occasionally onsite. • Provide control of onsite engineering changes to drawings and settings files. • Effectively communicate open action items to proper initiatives for action planning and task assigning. • Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. • Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. • Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. • Ability to troubleshoot and provide technical assistance on PowerGen Products such as Volvo or PSI. • Ability to troubleshoot and provide technical assistance on Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. • Ability to troubleshoot and provide technical assistance on Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s.

Role Description As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, understanding and translating available services for individual customer needs. - Works to fully understand customer needs and concerns by asking questions and providing sound guidance. - Utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates advanced skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) for customer interactions. - Partners internally with other customer support teams to ensure all customer needs are met. - Collaborates externally with supplier partners to coordinate authorized services for customers. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year work experience in global mobility. - 2 years in a customer experience or business operations role preferred. - Must be fluent in English; other languages are highly desired. Requirements - Experience providing highly organized delivery, problem-solving skills, and attention to detail. - Ability to exercise judgment in owning complex processes through to completion. - Able to think creatively and navigate ambiguity to solve problems efficiently. - Strong accountability for the success of customer experience. - Curiosity and hunger to learn and grow alongside a transforming organization. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Displays a confident, calm demeanor in difficult situations. - Excellent written, verbal communication, and interpersonal skills. Benefits - Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan, and more. - Benefits are based on employment status and may not be available for temporary or part-time employees.