Mini Mall Storage Properties

Role Description - Turn inbound customer calls into completed rentals or sales while providing helpful service. - Handle inbound sales calls from start to finish, helping customers while completing the sale when possible. - Be the first point of contact with potential and current customers via phone, email, live chat and/or social media. - Take payments from customers. - Resolve customer concerns and seek resolution on inquiries. - Liaise with the field staff to resolve customer concerns. - Create a genuine and exciting experience for the customer by utilizing active listening and strong communication skills. Qualifications - Must be available to work assigned shifts based on business needs. - Available shifts include early morning (6:00 AM to 2:30 PM), mid shift (8:00 AM to 4:00 PM), and evening shift (1:30 PM to 10:00 PM). - Shift assignments are subject to change based on operational requirements. - Proven ability to ask for the sale and close in a fast‑paced, high‑volume inbound environment. - Strong objection‑handling skills; able to quickly identify needs and position the best‑fit unit and pricing. - Comfortable working toward daily and weekly sales targets (e.g., conversion rate, revenue per call, occupancy impact). - Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite. - Strong communication skills with the ability to adapt communication style to meet customer needs. - A desire for continuous learning, growth, and career development. - Call Center/Storage industry experience will be considered an asset. - Bilingual English/Spanish is an asset. - A clear criminal background check will be required. Benefits - We live and breathe our core values. We make a difference and have a positive impact on people. - We act responsibly and hold ourselves, and each other, accountable. - We are a community with a shared ambition to unify our teams and customers. - With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. - We provide a competitive compensation package comprised of a group benefits plan, RSP/401K matching program, and discretionary bonus program. - We are committed to a safety-first work environment. - We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported. - We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. - Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an organized and driven Asset Management Analyst that focuses on managing self-storage properties to improve financial performance. Key duties include: - Establish and foster strong relationships across the organization as a self-storage asset management expert, ensuring alignment with operational and financial strategies. - Oversee and collaborate with the property management team, supporting them in understanding and executing the asset strategy to achieve financial performance targets. - Prepare and deliver comprehensive asset performance reports to executives and stakeholders, incorporating approved revisions to optimize results. - Support with pricing strategy recommendations based on macroeconomic factors, occupancy rates, and store level KPIs. - Provide recommendations for capital expenditure projects to optimize properties and increase revenue potential. - Develop proformas and budgets that align property-level strategies with corporate goals and valuations, including scenario analysis and sensitivity assessments. - Gather and analyze detailed market and asset-level data, including occupancy trends, rental rates, ancillary revenue opportunities, operating costs, and margins. - Create and implement asset strategy plans for individual properties, outlining long-term goals, projected performance, risk mitigation, and market influences. Ensure alignment between capital plans and financial targets. - Assist in annual budget preparation, setting operational and financial targets, refining assumptions, and preparing materials for review at both operational and executive levels. - Leverage data tools such as SQL to gather, analyze, and present insights from internal systems, external databases, and other sources. - Manage ad hoc projects and deliver actionable recommendations for improving asset performance and operational efficiency. Qualifications - Prior experience in self-storage or real estate is required. - Undergraduate degree in Finance, Accounting, Data Analytics, or a related field. - Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word. - Ability to travel to property sites as needed. - Proven ability to analyze large datasets and communicate findings effectively. - Enrollment in or willingness to pursue financial designations (e.g., CFA, CPA) is an asset. - Knowledge of SQL, Python, or R is a plus. - Familiarity with property management software (e.g., Yardi) is an asset. - Strong interpersonal skills, with a collaborative approach to cross-departmental relationships. - Creative problem-solving skills, financial acumen, and a detail-oriented mindset. - Passion for real estate and an interest in the operational aspects of self-storage facilities. - Ability to adapt to evolving priorities, meet tight deadlines, and excel in a fast-paced environment. Benefits - Competitive compensation package. - Group benefits plan. - RRSP/401K matching program. - Employee referral program. - Employer supported volunteerism program. - Discretionary bonus program. - Commitment to a safety-first work environment. - Empowerment to grow personally and professionally. - Inclusive workplace where unique perspectives are valued.