Role Description As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, understanding and translating available services for individual customer needs. - Works to fully understand customer needs and concerns by asking questions and providing sound guidance. - Utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates advanced skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) for customer interactions. - Partners internally with other customer support teams to ensure all customer needs are met. - Collaborates externally with supplier partners to coordinate authorized services for customers. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year work experience in global mobility. - 2 years in a customer experience or business operations role preferred. - Must be fluent in English; other languages are highly desired. Requirements - Experience providing highly organized delivery, problem-solving skills, and attention to detail. - Ability to exercise judgment in owning complex processes through to completion. - Able to think creatively and navigate ambiguity to solve problems efficiently. - Strong accountability for the success of customer experience. - Curiosity and hunger to learn and grow alongside a transforming organization. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Displays a confident, calm demeanor in difficult situations. - Excellent written, verbal communication, and interpersonal skills. Benefits - Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan, and more. - Benefits are based on employment status and may not be available for temporary or part-time employees.

Role Description At LocaliQ, we help businesses grow through innovative digital marketing solutions powered by the strength of the USA TODAY Network. We're looking for an Automotive Implementation Specialist who is passionate about delivering an exceptional client experience and ensuring every new partnership starts off strong. In this role, you'll own the onboarding experience for new automotive clients, serving as their trusted guide from contract to campaign launch. If you're highly organized, thrive in a fast-paced environment, enjoy collaborating across teams, and love solving problems, we'd love to hear from you. What You'll Do - Serve as the primary point of contact for new client onboarding, ensuring a seamless implementation experience. - Own the onboarding process from kickoff through campaign launch, keeping projects on schedule and aligned with client expectations. - Build strong client relationships through proactive communication, transparency, and responsiveness. - Partner with Sales and Post-Sales Optimization teams to develop digital marketing strategies that support client goals and maximize ROI. - Coordinate campaign setup and fulfillment across multiple digital marketing platforms and technologies. - Troubleshoot onboarding challenges, identify solutions, and collaborate with internal teams to resolve issues quickly. - Monitor onboarding performance, identify trends, and recommend process improvements to enhance efficiency and client satisfaction. - Maintain consistent communication with internal stakeholders and clients to ensure successful project execution. Qualifications - Experience managing client relationships, account onboarding, or customer success in a client-facing environment. - Knowledge of digital advertising products, including Search, Display, Marketing Systems, and Traditional Media. - Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. - Excellent communication skills with the ability to simplify technical and marketing concepts for clients. - Experience using Excel and Salesforce for reporting, tracking, and account management. - Strong analytical thinking, problem-solving, and process improvement skills. - Proven ability to build trust with clients and deliver an outstanding customer experience. - Experience in digital marketing, advertising, media, or the automotive industry is preferred. Benefits - Competitive salary of $65,000–$71,000. - Comprehensive medical, dental, and vision coverage. - 401(k) with company match. - Generous paid time off, company holidays, and floating holidays. - Paid parental leave and wellness resources. - Career development and advancement opportunities. - Fully remote work environment with company-provided equipment. - Collaborative, innovative culture focused on continuous learning.

• Serve as the point of contact between customers, our eCommerce platform, and product vendors — keeping communication clear, smooth, and proactive from start to finish. • Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of. • Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions. • Deliver unforgettable “wow” moments — making things right, solving problems creatively, and turning challenges into meaningful experiences. • Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems. • Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience. • Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through.

• Taking inbound calls from clients • Manage and maintain incoming client and applicant requests • Work closely with internal teams to ensure client needs and external service levels are met • Leverage and navigate web-based applications and tools for managing client accounts • Ordering reports and services for clients within established service level norms • Manage positive relationships with clients to ensure customer retention • Handle and resolve client support calls and/or emails for first contact resolution • Provide excellent customer service to clients • Ensure periodic updates are provided to the client • Meet set expectations for call center metrics and client turnaround times • Apply appropriate scripts and templates as required by management