• Provide support for billing processes (AMS), analyzing and resolving incidents and tickets; • Elicit, map and detail new business requirements (Application Development – AD); • Configure and implement improvements to SAP IS‑U billing processes; • Ensure correct integration of the Meter-to-Cash process, involving the following modules: - SAP IS‑U Billing (CCS); - SAP FI‑CA; - SAP Device Management (DM); • Prepare functional specifications for ABAP development; • Execute unit and integration tests and support user acceptance testing with business areas; • Act as an interface between business users and the technical team, ensuring requirements are implemented correctly; • Experience with master data management, including: - Contract; - Contract account; - Installation; • Experience in support (AMS) projects, continuous improvement and implementations; • Experience preparing functional specifications and working closely with ABAP teams; • Analytical profile with strong communication skills and ease of interaction with business areas.

• Configurar e sustentar processos do módulo SAP FI-CA (Contract Accounts Receivable and Payable) • Atuar na gestão de contas contratuais, contemplando: Processamento de pagamentos; Conciliações financeiras; Cálculo de juros e multas; Gestão de contas correntes de contratos • Estruturar e apoiar processos de arrecadação e cobrança, incluindo: Régua de cobrança (Dunning); Planos de parcelamento; Tratamento da inadimplência; Atuar de forma integrada com os módulos SAP IS-U Billing e Device Management

Role Description We are looking for an experienced MSFT Project Planner with SAP experience to support a large SAP transformation project. The successful candidate will develop, maintain, and manage integrated project schedules across the SAP implementation lifecycle, ensuring project activities are completed on time and aligned with business objectives. - Develop and maintain integrated SAP project schedules using Microsoft Project. - Update work breakdown structures (WBS), milestones, dependencies, and critical paths. - Coordinate with project managers and workstream leads to gather schedule updates, resource needs, and project status. - Translate project roadmaps into detailed, resource-loaded project plans. - Monitor project progress, identify schedule risks, and recommend corrective actions. - Prepare and present project schedule updates, dashboards, and milestone reports to stakeholders. - Facilitate schedule review meetings and ensure timely updates from all project teams. - Maintain RAID (Risks, Assumptions, Issues, and Dependencies) logs aligned with the project schedule. - Ensure project plans comply with PMO standards and the SAP Activate methodology. - Maintain version-controlled project documentation and support project closeout activities. Qualifications - Experience planning and scheduling SAP implementation or migration projects. - Strong proficiency with Microsoft Project. - Knowledge of SAP Activate methodology and project management best practices. - Excellent coordination, communication, and stakeholder management skills. - Ability to manage multiple workstreams and complex project schedules. - PMP certification preferred. Company Description Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions. Baer is an equal opportunity employer including disability/veteran.

Role Description The Client Delivery Manager (CDM) serves as primary point of contact for SAP NS2 Cloud Customers of NS2 Cloud Services, mainly focusing on S/4 HANA RISE Private Cloud Edition (PCE) in the Commercially Regulated Environment (CRE) and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP NS2. Additionally, the CDM bears commercial responsibility for the engagement and creates upsell opportunities. Engagement Management: - Conducts regular quarterly business review meetings with the customer to discuss the service quality - Delivers a quarterly balanced scorecard with KPI’s to ensure overall customer satisfaction (performance review) - Proposes and discusses improvement potential - Conducts service and business planning meetings to understand customer business needs - Explains aspects of SAP NS2's overall cloud strategy and the growing portfolio to ensure adoption of S/4HANA and cloud standardization and to drive transformation towards SAP NS2 Cloud Solutions Delivery Management: - Orchestrates onboarding and transition projects - Manages overall service and project delivery according to planned scope, budget and milestones - Single point of contact for service and support requirements of the customer regarding SAP NS2 cloud solutions - Supports delivery and operations teams to perform and drive root cause analysis to completion - De-escalates critical customer situations - Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable - Supports the preparation of proposals, solution assessments and service scoping exercises - Ensures feedback loop into development and operations unit - Plans and manages customer release and maintenance activities (establish a customer IT calendar) - Develops & implements quality plans for the customer - Ensures service plan execution for Enhanced Managed Services and Cloud Application Services - Creates and delivers monthly service reporting Account Management: - Identify upsell opportunities - Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable) - Enable & ensures customer satisfaction surveys - Drive & reviews SLA service credit cases - General overview of commercial responsibility (SLA credit vs. profit) - Supports commercial change requests - General overview of sizing and pricing of upcoming change requests - Runs Cloud Application Services operating profit reviews - Liaises with different SAP NS2 stakeholders involved in the accounts, to ensure success and integration with neighbored teams Qualifications - Minimum Bachelor’s Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or related field. Years of experience may be used in lieu of a degree. - At least 5+ years of customer facing experience, with demonstrated expertise in escalation handling and procedures. - Ability to quickly understand NS2 Cloud business and services - Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision making - Knowledge of one or more functional business processes (Logistic, Finance, etc.) - Project Management Fundamentals / Infrastructure know-how and technical understanding and perspective on current IT trends - Ability to manage multiple customers, proactive engagement to reduce escalations - Technical and application developing skills for different cloud solutions – S/4 HANA, BTP, SAC required. - Demonstrated openness to adopting new technologies, including AI and automation, with a willingness to evolve processes and ways of working as the organization advances. Desired Professional Training & Certification - ITIL knowledge and skills are beneficial (Foundation Level) - SAP NS2 Cloud models / solutions / operation processes Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted annual combined range for this position is 116700-245600 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.