• The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. • The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance. • Provide updates to patients and caregivers on their status as appropriate. • Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support. • Answer questions from patients and their caregivers relating to access and coverage. • Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process. • Compliantly communicate the access landscape and options to patients/caregivers. • Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients.

• Monitor and respond promptly to inbound SMS inquiries with professionalism and warmth • Conduct consultative conversations to understand patient goals, treatment history, and concerns • Schedule consultations using Calendly or similar scheduling tools • Accurately document patient information and interactions within CRM and EHR systems • Execute timely, personalized follow-ups to support appointment conversion • Maintain strict patient confidentiality and ensure accurate record-keeping • Collaborate with internal team members to ensure smooth patient onboarding

• Prompt Lead Response: Monitor and respond to incoming SMS inquiries in a timely and professional manner. • Consultative Conversations: Ask relevant, open-ended questions to understand each individual’s situation and comfort level. • Scheduling: Coordinate phone consultations via Calendly. • Intake & Documentation: Accurately capture important details in our CRM and scheduling platforms. • Relationship Building: Demonstrate empathy and genuine curiosity. • Follow-Up: Engage in brief, personalized follow-ups if leads need additional information.

• Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. • We’re seeking a part-time Digital Patient Engagement Coordinator to manage incoming inquiries—primarily via SMS—and provide light phone consultation support as needed. • This is not a traditional call-center position; instead, you’ll leverage technology to build trust with prospective clients by asking thoughtful questions, understanding their health and wellness needs, and guiding them to the next step in their journey. • You’ll work in a flexible, on-call capacity throughout the day, quickly responding to leads as they come in. • Demonstrate empathy, curiosity, and genuine interest in each client’s background to help them feel supported. • Conduct brief, personalized follow-ups if leads need additional information or a reminder to schedule an appointment.