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Digital Patient Engagement Coordinator
Location
South Africa
Posted
51 days ago
Salary
$800 - $1.3K / month
Seniority
Senior
Job Description
Digital Patient Engagement Coordinator
Hire Hangar Global
• Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. • We’re seeking a part-time Digital Patient Engagement Coordinator to manage incoming inquiries—primarily via SMS—and provide light phone consultation support as needed. • This is not a traditional call-center position; instead, you’ll leverage technology to build trust with prospective clients by asking thoughtful questions, understanding their health and wellness needs, and guiding them to the next step in their journey. • You’ll work in a flexible, on-call capacity throughout the day, quickly responding to leads as they come in. • Demonstrate empathy, curiosity, and genuine interest in each client’s background to help them feel supported. • Conduct brief, personalized follow-ups if leads need additional information or a reminder to schedule an appointment.
Job Requirements
- Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus.
- Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed.
- Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats.
- Curiosity & Empathy: Genuinely interested in clients’ goals, concerns, and health journeys.
- Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial.
- Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00–24:00 GMT).
- Attention to Detail: Meticulous in record-keeping, updating systems, and following privacy guidelines.
Benefits
- Meaningful Engagement: Move beyond scripts and truly connect with clients, helping them access the resources they need.
- Flexible Work Style: Part-time structure with personal flexibility while still meeting crucial response times.
- Ongoing Training: Get hands-on experience with in-demand tools such as Go High Level, DrChrono, and Calendly.
- Team Culture: Collaborate in an environment that values empathy, curiosity, and genuine care for client outcomes.
