• Intake and coordinate staffing requirements with business leaders for client engagements in your assigned team • Own and manage project staffing by understanding project requirements and employee skillsets • Develop proficiency in the resource management planning tool • Monitor pipeline, track demands from sold projects and participate in the forecasting process • Maintain appropriate level of confidentiality on sensitive employment matters and performance history of staff

• Create and refine qualification materials, proposals, presentations, and marketing assets while maintaining brand standards • Review RFPs/RFQs, manage production schedules, and facilitate pursuit activities • Participate in go/no-go decisions, develop competitive analyses, and craft winning strategies • Write persuasive proposal sections, validate content against requirements, and research supporting materials • Create engaging custom sales collateral aligned with JLL or client brand standards • Add updated and new sales materials to knowledge management database; drive process improvement and efficiency in the organization of our sales materials • Lead preparation meetings, manage multiple projects simultaneously, and participate in debrief sessions

• Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals • Review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios • Proactively generate and review 24-hour staffing projections • Seek coverage via phone calls and/or texts for shifts and special circumstances • Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing • Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care • Utilize multiple computer systems to communicate with nursing leadership of all hospitals • Work collaboratively with nurse leadership to review current and anticipated staffing needs • Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units • Complete appropriate documentation utilizing Kronos for caregiver schedule changes • Be a point of contact for unit call offs • Accurately record, document and report call offs according to SOP • Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers • Attend and successfully complete required training

• Support the design, implementation, and continuous improvement of the PALU framework • Analyze and transform program data using R and/or Python • Develop and maintain ETL pipelines, dashboards, and automated reporting solutions • Monitor data quality and ensure compliance with MCD MEL standards and donor requirements